Jelica Gonzaga

I am a detail-oriented Operations & Administrative Virtual Assistant with hands-on experience supporting office operations, invoicing, client communication, and digital record-keeping. I completed a 3-month Administrative Assistant internship in real estate and have one year of virtual assistant experience handling high volumes of customer orders and billing.

In my internship at a real estate firm I managed documentation, data entry, billing invoices, tenant ledger entries, and lease rate data using Excel and Google Sheets, which improved accuracy in invoicing and payment tracking. As a Virtual Assistant for a proxy buying service, I handled daily customer inquiries, monitored 100+ orders monthly, created and sent 50+ invoices each month, and maintained organized Google Drive records to streamline reporting and follow-ups.

I contribute strong communication, organization, and process-oriented support to teams, coordinating priorities and schedules to keep operations running smoothly. I bring a reliable, customer-focused approach and a proven ability to maintain accurate records and billing workflows.