Open to opportunities

Reza Firoozfar

@rezafiroozfar

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Motivated marketing student with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while gaining valuable marketing experience in a supportive environment.

I am currently pursuing a Bachelor's degree in Marketing at The Pennsylvania State University, with an expected graduation date of May 2028. My academic journey has been complemented by a strong commitment to customer service and operational excellence through various roles in the service industry.

In my recent position as a Tennis Operations Associate at Bretton Woods Recreation Center, I facilitated sales and ensured customer satisfaction while assisting management with administrative tasks. My experience as a Receptionist at L.A. Fitness further honed my ability to engage with customers and maintain a welcoming environment. I am passionate about creating positive experiences for clients and thrive in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Tennis Operations Associate/Front Desk

Bretton Woods Recreation Center

Jun 2024 - Mar 2025 (9 months)

Facilitated sales and ensured customer satisfaction in the store, while also assisting managers with administrative tasks like email correspondence, meeting organization, and clinic scheduling. Additionally, was responsible for preparing tennis courts for clinics and lessons.

Sales Customer Satisfaction Scheduling Administrative Support Customer Service

Receptionist

L.A. Fitness

Jan 2024 - Apr 2024 (3 months)

Greeted and assisted club members both in person and over the phone, managing member inquiries and account balances. Ensured club operational readiness by checking equipment, monitoring guest satisfaction, and performing closing duties including securing the facility.

Customer Service Phone Communication Account Management Facility Checks

Crew Member

Cafe Rio

Jun 2023 - Aug 2023 (2 months)

Maintained cleanliness of the work area to ensure hygiene standards were met. Prepared and served food efficiently to over 100 people per shift, demonstrating strong time management skills.

Time Management

Volunteer

Shepherd's Table

Apr 2022 - Aug 2023 (1 year 4 months)

Served food, beverages, and settings to over 200 people per shift, focusing on treating all guests with kindness and integrity. Contributed to maintaining a clean facility by performing tasks such as picking up trash, wiping down tables, and mopping floors.

Serving

Crew Member

Nutrivend

Jul 2021 - Aug 2021 (1 month)

Organized and logged over 100 different products to facilitate efficient sales and inventory management. Responsible for assembling, organizing, and replenishing product displays in local supermarkets, as well as managing inventory levels and placing orders.

Inventory Management Sales Support Product Logging