Mariechu User

Scheduled high-volume diagnostic and imaging patient appointments (MRI, X-ray, CT scan, mammogram) by coordinating preferred date/time and confirming availability with clinical teams. Reviewed CPT codes and ICD-10-related documentation, handled patient inquiries, and maintained HIPAA-compliant records while updating scheduling systems.

Processed physician and hospital insurance claims by verifying patient eligibility, analyzing benefits, and managing account status and balances to support accurate reimbursement. Used Availity and Athenahealth and navigated Epic/Athena/NextGen to handle payment processing, claim updates, and coding-related request workflows.

Served as a patient advocate handling inbound inquiries about healthcare benefits, insurance coverage, deductibles, co-pays, out-of-pocket expenses, and claims status. Verified eligibility using internal systems and coordinated with healthcare providers and internal departments regarding authorization and coverage verification while maintaining compliant documentation.

Handled inbound calls from customers regarding outstanding credit card balances, payment concerns, and account information including due dates and repayment options. Processed payments, set up installment arrangements, assisted with financial assistance programs, and documented/escalated sensitive cases such as deceased account holders.

Earned a Bachelor of Science in Psychology at the University of Makati from 2010 to 2014.