Looking for a job

Rex Santotome

@rexsantotome

Data Entry Clerk and Customer Support Representative who developed systems that reduced cabinetry installation errors by more than 60%.

Philippines

Message

At Merlgen Euro Designs, Inc., I created and carried out systems to anticipate common and hard-to-find cabinetry errors, reducing installation errors by more than 60%.

I checked cabinet units, especially during packaging, to ensure product quality. I also met with clients, shared information, and provided after-sales service to support customer satisfaction.

My background includes data entry and encoder work, along with training in data processing and customer support through TESDA.

Experience

Work history, roles, and key accomplishments

Field Layout Personnel/ Encoder/ Quality Control Personnel

Merlgen Euro Designs, Inc.

Mar 2016 - Aug 2020 (4 years 5 months)

Eliminated more than 60% of installation errors on cabinetry by creating and executing new systems for anticipating and pointing out common errors during design, production, and installation. Ensured quality of cabinet products by thoroughly checking each unit during packaging and performed after-sales services to ensure customer satisfaction.

Data Entry Excel Microsoft Word PowerPoint Google Docs Quality Control Customer Service Problem Solving Analytical Skills

Education

Degrees, certifications, and relevant coursework

TESDA

Customer Support Seminar, Customer Support

Completed Customer Support Seminar in 2006.

TESDA

Data Processing Training, Data Processing

Completed Data Processing Training in 2006.

University of Southeastern Philippines

Bachelor of Computer Technology, Computer Technology

Activities and societies: Best Thesis in English; Vice President, Computer Technologist Club

Graduated with a Bachelor of Computer Technology, recognized with Best Thesis in English and served as Vice President of the Computer Technologist Club.