Reuben User
@reubenuser4
I lead virtual hotel front desk operations that improve guest satisfaction and efficiency.
IndiaWhat I'm looking for
At Kiosist Private Limited, I supervise virtual front desk operations across 7+ hotel properties, resolving PMS, hotel, and technical issues while maintaining high guest-service standards.
I've trained and mentored 15 Front Desk Agents, reducing guest wait times by 20% and improving service quality scores by 30%. I also manage guest services, daily accounting, financial reconciliation, and operational issue resolution, and have served as Assistant Manager for a property with 75% occupancy.
Experience
Work history, roles, and key accomplishments
Virtual Front Desk Executive
Kiosist Private Limited
Jul 2024 - Jun 2026 (1 year 11 months)
Supervised a team of 10, achieving a 90% satisfaction rate and resolving 98% of PMS, hotel, and technical issues. Trained and mentored 15 Front Desk Agents, reducing guest wait times by 20% and improving service quality scores by 30%.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti College
Bachelor of Science, Science
Pursued a Bachelor of Science degree at Kristu Jayanti College, Bangalore, India, graduating in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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