Reuben Aluga

I’m a customer service support professional with two years of experience in banking support and remote helpdesk operations. I handle inbound calls, emails, and live chat inquiries while maintaining high accuracy and customer satisfaction.

I’m hands-on with Zendesk ticketing workflows, including macros and triggers, to automate common inquiries and reduce manual response time. I also manage the full ticket lifecycle from creation to resolution, ensuring proper categorization, priority tagging, and follow-up.

In my banking role, I resolved account and transaction issues by investigating account history, applying policy guidelines, and escalating complex cases to senior staff when needed. I keep detailed CRM records and communicate clear, step-by-step solutions to non-technical customers to reduce repeat contacts.

I bring strong written communication, de-escalation skills, conflict resolution, and problem solving under pressure. I’m currently seeking a remote US-based customer associate role where I can deliver fast, accurate solutions and improve customer retention.