Open to opportunities

reshma deepak

@reshmadeepak

Technical Support Engineer | SaaS Onboarding Specialist | Remote/Contract-Focused. Available for remote contract/freelance technical support roles

Malaysia

Message

What I'm looking for

I am seeking a role in technical support or customer onboarding where I can continue to strengthen my troubleshooting and problem-solving skills. I thrive in collaborative environments that promote continuous learning and professional development.

I am seeking a role in technical support or testing where I can continue to strengthen my troubleshooting and problem-solving skills. I thrive in collaborative environments that promote continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Delightree INC

Mar 2025 - Present (1 year 8 months)

Provide technical support to business clients via email, chat, and phone. Troubleshoot software integrations, configurations, and access issues. Support customer onboarding and create documentation and FAQs. Collaborate with QA and engineering to report bugs and suggest improvements. Analyze support trends, manage escalations, and ensure timely issue resolution and a positive customer experience

Customer Service QA Testing Customer Support Technical Support Technical Documentation Customer Onboarding

Technical Support Specialist

Oneshot.ai

Feb 2024 - Jun 2024 (4 months)

Configure customer accounts, user roles, and permissions in Delightree. Manage data imports, document uploads, templates, and content organization while maintaining accuracy and data privacy. Customize training materials, perform quality checks, track onboarding progress, troubleshoot configuration issues, and collaborate with Customer Success, Support, and Product teams to ensure smooth customer

CRM SQL HubSpot Freshservice Intercom Jira Confluence Monday.Com

Technical Support Engineer

Kommunicate

Jan 2023 - Feb 2024 (1 year 1 month)

Provide technical support to customers, promptly addressing their inquiries via phone, chat, and email.
Troubleshoot and resolve complex technical issues related to the company's software applications.
Analyze and research problems, utilizing strong problem-solving skills to find unique solutions.
Communicate effectively with customers, ensuring clear and concise explanations

SQL CRM AWS