Open to opportunities

javier ulloa

@javierulloa

Message

I am a bilingual receptionist delivering efficient guest service and customer satisfaction.

Ecuador

Message

What I'm looking for

I seek a bilingual, customer-facing role in hospitality or service where I can use reception, reservations, and administrative skills to improve guest satisfaction and advance into supervisory responsibilities.

I am a bilingual hospitality and customer-service professional with extensive front-desk and phone-service experience. I specialize in managing reservations, multi-line telephone systems, and guest check-in processes to ensure smooth daily operations.

I have supervised ingredient-room operations and worked in warehouse, sales, and driver roles, which strengthened my organizational, inventory, and equipment-handling skills. I am proficient with Word, Excel, PowerPoint and Extranet, and comfortable learning property systems like the Nyky Hotel System.

In recent roles I supported marketing campaigns as an assistant manager, coordinating teams, monitoring campaign performance, and assisting with budgets and client communication. I bring a practical blend of customer-facing service, administrative accuracy, and basic marketing support.

I am solution-oriented, punctual, and committed to guest satisfaction, with a track record of improving customer retention and maintaining financial and operational accuracy. I seek roles where I can apply bilingual communication and reception expertise while growing into supervisory responsibilities.