Open to opportunities

javier ulloa

@javierulloa

Message

I am a bilingual receptionist delivering efficient guest service and customer satisfaction.

Ecuador

Message

What I'm looking for

I seek a bilingual, customer-facing role in hospitality or service where I can use reception, reservations, and administrative skills to improve guest satisfaction and advance into supervisory responsibilities.

I am a bilingual hospitality and customer-service professional with extensive front-desk and phone-service experience. I specialize in managing reservations, multi-line telephone systems, and guest check-in processes to ensure smooth daily operations.

I have supervised ingredient-room operations and worked in warehouse, sales, and driver roles, which strengthened my organizational, inventory, and equipment-handling skills. I am proficient with Word, Excel, PowerPoint and Extranet, and comfortable learning property systems like the Nyky Hotel System.

In recent roles I supported marketing campaigns as an assistant manager, coordinating teams, monitoring campaign performance, and assisting with budgets and client communication. I bring a practical blend of customer-facing service, administrative accuracy, and basic marketing support.

I am solution-oriented, punctual, and committed to guest satisfaction, with a track record of improving customer retention and maintaining financial and operational accuracy. I seek roles where I can apply bilingual communication and reception expertise while growing into supervisory responsibilities.

Experience

Work history, roles, and key accomplishments

Document Retrieval Specialist

Tang & Associates Law Office, LLC

Apr 2025 - Aug 2025 (4 months)

Collected and organized client financial documents for Chapter 7 filings, retrieved records from third parties, and maintained case tracking to meet court deadlines and support attorneys.

Records Management Client Communication Case Management Systems Confidentiality

Assistant Manager

Jump Forward Media

Jan 2024 - Mar 2025 (1 year 2 months)

Supported planning and execution of marketing campaigns, coordinated cross-functional teams, and produced performance reports to optimize strategy and budgets.

Campaign Management Team Coordination Data Analysis Reporting Client Communication Budget Management Social Media

Bilingual Customer Service Representative

Insata Answering (Paraco Gas)

Jan 2023 - Dec 2024 (1 year 11 months)

Handled multi-line calls for commercial and residential customers, took propane orders, coordinated deliveries with logistics, and processed payments to maintain accuracy and customer retention.

Order Taking Payment Processing CRM Multi Line Phone Systems

Bilingual Receptionist

Hostal de la Mancha

Sep 2019 - Jan 2022 (2 years 4 months)

Managed reservations, payments, and room maintenance coordination while organizing coverage for special events and strengthening customer relationships.

Payment Processing Facilities Coordination Multi Line Phone Systems Customer Service

Bilingual Receptionist

Hotel Sandmelis

Apr 2017 - Mar 2018 (11 months)

Operated the Nyky hotel system, managed check-ins and multi-line phone inquiries, reconciled daily reports, and promoted local events to enhance guest experience.

Nyky Hotel System Multi Line Phone Systems Account Reconciliation Event Promotion Customer Service