Carolina Pérez Pizarro

I am a Network and Connectivity Engineer with a solid technical foundation and a commitment to delivering human-centered solutions. My experience spans incident analysis and technical support in telecommunications, where I have effectively handled network equipment and provided exceptional customer service. I pride myself on my empathy, team leadership, and my ability to adapt and learn quickly in dynamic environments.

During my tenure at Entel, I successfully analyzed and resolved technical incidents involving routers, switches, and STBs for 3Play services. I generated tickets and provided detailed documentation for escalation and follow-up, ensuring effective communication with customers and collaboration with my team to enhance response times. My contributions to process improvement have been recognized and implemented by the technical team, showcasing my proactive approach to problem-solving.

As a former Shift Manager at Papa John’s, I honed my leadership skills by managing a team, supervising operations, and improving the work environment through effective training and implementation of efficient work routines. I am eager to join a team where I can continue to grow professionally while contributing to innovative and user-focused solutions.