Open to opportunities

Renato Carbone

@renatocarbone

Message

Loyalty strategist with 15+ years of customer engagement expertise.

Portugal

Message

What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can utilize my loyalty strategy expertise to drive customer engagement and business growth.

As a Loyalty Strategist with over 15 years of experience, I have successfully led more than 160 projects across B2B, B2C, and B2E sectors, focusing on loyalty programs, gamification, and customer engagement strategies. My passion lies in creating innovative solutions that drive customer retention and program growth, ensuring measurable results for my clients.

Currently, I am the Founder and Head of Loyalty Strategy at Tinkering Loyalty, where I design and implement loyalty and incentive strategies for diverse clients. My work has included mentoring teams on loyalty trends and providing consulting services to optimize loyalty solutions. Notably, I have delivered a talk on Gamification to over 500 attendees and created over 100 free resources related to Loyalty and Incentives.

Previously, I served as Head of Loyalty Strategy at Valuenet, where I developed and managed loyalty programs that significantly increased customer retention and client revenue. My strategic initiatives for major brands like Ipiranga and Atlantica Hotels International have resulted in remarkable ROI and enhanced customer engagement. I am now seeking a Head of Loyalty or Customer Success role to leverage my expertise and drive impactful business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Founder - Head of Loyalty Strategy

Current

Tinkering Loyalty

May 2024 - Present (1 year 1 month)

Designed and implemented loyalty and incentive strategies for diverse clients, driving engagement and aligning with global best practices. Mentored teams on loyalty trends and best practices, ensuring project growth and goal alignment. Created over 100 free contents related to Loyalty, Incentives and Gamification.

Gamification Customer Engagement Strategic Planning Team Leadership Consulting Project Management Content Creation Mentoring Strategic Incentives

Head of Loyalty Strategy

Valuenet

Jun 2016 - May 2024 (7 years 11 months)

Developed and managed loyalty programs, gamification solutions, and incentive campaigns for B2B, B2C, and B2E clients. Led over 40 projects, increasing customer retention and boosting client revenue through tailored strategies. Designed and implemented strategies for major brands, achieving significant ROI and growth.

Gamification Customer Retention Client Engagement Revenue Stakeholder Management Strategic Planning

Customer Success Manager

Babel-Azza

Nov 2013 - Jun 2016 (2 years 7 months)

Delivered the growth of Amazon Kindle's expansion in Brazil, successfully distributing 30 million e-books in partnership with Nestlé. Managed sponsorship initiatives for the 2014 FIFA World Cup, boosting brand visibility and achieving high client satisfaction.

Customer Success Client Management Project Management Team Leadership Partnership Development

Customer Success Manager

Vertem

Dec 2012 - Nov 2013 (11 months)

Led a team managing over 110 loyalty and incentive programs, delivering daily solutions for customer challenges. Achieved significant revenue and client retention through operational efficiency and effective team management.

Customer Success Management Team Leadership Customer Retention Revenue Loyalty Programs Problem Solving Strategic Planning Performance Metrics Team Management

Account Executive

Vertem

Jul 2010 - Dec 2012 (2 years 5 months)

Planned and executed short-term incentive campaigns and loyalty reward programs across various industries. Managed fulfillment processes and conducted analyses to optimize client responses and maximize results.

Account Management Campaign Planning Loyalty Programs Data Analysis Team Collaboration Market Research