Managed enterprise customer relationships within the digital infrastructure and data center industry, driving customer satisfaction, retention, service adoption, and account growth. Served as a strategic customer advocate, partnering with enterprise stakeholders to maximize the value of Equinix's colocation, interconnection, and digital infrastructure solutions. Developed customer engagement strategies using account health indicators, NPS, CSAT, and service quality metrics to identify risks, improve customer experience, and uncover commercial expansion opportunities.
RR
Looking for a job
Renata Rocha
@renatarochamv
Renewal Account Manager at Qlik, managing enterprise renewals and protecting recurring revenue.
BrazilExperience
Work history, roles, and key accomplishments
Current
Owns a portfolio of B2B and enterprise renewals, protecting recurring revenue and building long-term customer relationships. Drives renewal strategy and execution, identifies upsell and cross-sell opportunities, and manages renewal pipeline activity.
IG
Account Manager
ISI Emerging Markets Group
Mar 2024 - Jul 2024 (4 months)
Managed client relationships with law firms and universities, providing specialized support and solutions based on EMIS market intelligence data. Helped clients use market intelligence to strengthen business operations and strategic planning.
QU
Renewals Specialist
Quorum
Jan 2023 - Mar 2024 (1 year 2 months)
Managed B2B account renewals and contract extensions, focusing on achieving and exceeding renewal quotas. Supported account growth through targeted upsell and cross-sell strategies, maintained proactive customer communication, and owned renewal pipeline updates in Salesforce.
Built trusted customer relationships and loyalty programs to support long-term retention and strengthen the customer experience. Helped enterprise customers maximize product value through product guidance, issue resolution, customer education, and adoption support.
Managed critical infrastructure incidents affecting customers, coordinating communication bridges and resolution activities across teams. Supported risk and crisis management, including monitoring critical data center infrastructure, security procedures, and operational alerts.
Customer Service Representative
Regus
Jan 2013 - May 2014 (1 year 4 months)
Delivered bilingual customer service and relationship management, advising clients on products, services, pricing, and promotions. Supported new customer relationships and contract administration, while coordinating service delivery and training for service representatives.
Education
Degrees, certifications, and relevant coursework
AE
Anhanguera Educacional
MBA, Foreign Trade & International Marketing
MBA in Executive Business Administration with focus on Foreign Trade and International Marketing, completed in 2024.
PE
PeopleCert
ITIL 4 Foundation, IT Service Management
ITIL 4 Foundation certification obtained in 2021.
CF
Centro Universitário FMU
B.A., English Language & Literature
2015 - 2020
Bachelor of Arts in English Language and Literature, completed in 2020.
CC
Cambridge College
Certificate in Teaching Knowledge Test (TKT), Teaching
Certificate in Teaching Knowledge Test (TKT) obtained in 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
30k+ USD
Social media
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