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Reina YoungRY
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Reina Young

@reinayoung

IT support specialist at Miami University managing campus endpoints and classroom AV systems.

United States
Message

At Miami University, I administer enterprise endpoint environments using Jamf and MECM, including device provisioning, software distribution, and lifecycle updates across campus workstations.

I troubleshoot classroom and conference AV technologies, including Crestron control systems and Biamp audio hardware. I also document and resolve IT and AV incidents through TeamDynamix and support infrastructure readiness ahead of academic semester launches.

Before Miami University, I supported live events at ITA Audio Visual Solutions and broadcast productions at WBGU-PBS, operating and troubleshooting professional audio, video, lighting, and camera systems. I received the Production Spotlight Award at WBGU-PBS.

Experience

Work history, roles, and key accomplishments

Miami University logoMU
Current

IT Support Specialist

Miami University

May 2023 - Present (3 years 6 months)

Administer enterprise endpoint environments using Jamf and MECM, managing device provisioning and software distribution. Troubleshoot and integrate classroom AV technologies, and resolve IT incidents using TeamDynamix.

IS

Audio Visual Technician

ITA Audio Visual Solutions

Dec 2022 - Apr 2023 (4 months)

Designed, coordinated, and executed setup and teardown for live events, ensuring flawless technical execution. Operated and troubleshot professional lighting, audio, and video systems in real-time.

Education

Degrees, certifications, and relevant coursework

Bowling Green State University logoBU

Bowling Green State University

Bachelor of Arts, Media Production and Studies

2018 - 2022

Grade: Magna Cum Laude, GPA 3.89

Activities and societies: Thompson Achievement Scholar

B.A. in Media Production and Studies, Magna Cum Laude, GPA 3.89, Thompson Achievement Scholar.

SM

St. Martin

Associate of Arts, Liberal Arts

2015 - 2018

A.A. in Liberal Arts from 2015 to 2018.

Tech stack

Software and tools used professionally

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