rehan User

I’m a Founder and Director with 5+ years building and scaling a multi-city service operation—from startup stage to 350+ active client locations and Rp4 billion+ in estimated annual revenue.

My work is grounded in evaluating large volumes of operational and customer data using standardized assessment criteria. I turn field observations into structured written reports, recommendations, and performance evaluations that leadership and clients can act on.

I’ve led quality assurance and KPI tracking across high-volume documentation and review processes, including analyzing 4,500+ annual service records and maintaining a structured database of 350+ active clients. I also conducted 2,000+ property inspections and risk assessments to determine infestation severity, treatment needs, and preventive action plans.

I independently manage scheduling, reporting, operational planning, vendor coordination, customer communications, and performance tracking with minimal supervision. I’ve sustained service completion rates above 98%, supported retention rates exceeding 85%, and coordinated and evaluated 18 operational personnel against predefined productivity and quality benchmarks.