Looking for a job

Regina Letlape

@reginaletlape1

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I coordinate patient transport, strengthen service quality, and deliver accurate operational reporting.

South Africa

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What I'm looking for

I'm looking for a role where I can coordinate operations, improve customer service, support quality standards, manage client relationships, and provide accurate reporting.

At PLP Group, I coordinate and recover rides so patients can access medical appointments on time. I work with transport providers to resolve failed rides, negotiate cost-effective solutions, and improve patient satisfaction.

Previously at Triple Advanced Investment, I audited calls and emails, coached agents, managed client queries, and produced weekly and monthly performance reports. My work supported consistent service standards, productivity, and client satisfaction.

I've also handled customer queries, sales support, debt collection follow-ups, data collection, cash transactions, merchandising, and administrative documentation across GP Retail, Statistics SA, AFROX, and Legit EDCON.

I bring practical customer service, quality assurance, coordination, reporting, and relationship-management experience, supported by SAP, EXSOL, VTSD, Power BI, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Pre Planning Specialist

Current

PLP Group

Mar 2025 - Present (1 year 7 months)

Arranged and recovered rides to ensure timely patient access to medical appointments. Reduced missed appointments by managing failed rides and coordinating alternatives, while building strong relationships with transport providers.

Patient Transport Coordination Negotiation Relationship Management Problem Solving Customer Service

Quality Assurance Agent

Triple Advanced Investment

Feb 2022 - Feb 2025 (3 years)

Audited inbound and outbound calls and agent emails, providing feedback and coaching staff for performance improvement. Produced accurate weekly and monthly reports to support management decisions.

Quality Assurance Call Auditing Coaching Reporting Customer Service Microsoft Office SAP Exasol VTSD Power BI

Call Center Agent

GP Retail

Nov 2020 - Jan 2022 (1 year 2 months)

Handled inbound and outbound calls, logging and tracking customer queries to ensure timely resolution. Liaised with technicians and supported debt collection efforts.

Customer Service Call Handling Query Resolution Debt Collection Communication Skills

Field Agent

Statistics SA

Jan 2020 - Mar 2020 (2 months)

Collected and captured accurate data for reporting purposes, producing clear and timely reports. Maintained high attention to detail to ensure data integrity.

Data Collection Data Entry Reporting Attention To Detail

Sales Call Center Agent

AFROX

Aug 2018 - Aug 2019 (1 year)

Handled inbound calls, providing customer service and resolving queries promptly. Supported sales initiatives by identifying customer needs and promoting relevant products.

Customer Service Sales Support Call Handling Communication Skills

Retail Associate

Legit EDCON

Jan 2012 - Dec 2013 (1 year 11 months)

Provided customer service by handling queries and assisting shoppers, and managed cash transactions accurately. Supported store operations through stock receiving, merchandising, and administrative tasks.

Customer Service Cash Handling Merchandising Stock Management Administrative Support