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Reginald R

@reginaldr

Technical support consultant at Creative HR Solutions who supported HRManage ERP, payroll auditing, and operational reporting.

Zimbabwe

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At Creative HR Solutions, I provided technical and customer support to clients and supported HRManage ERP. I also conducted data analytics for operational reporting and issue tracking.

I supported payroll administration, including payroll auditing, and assisted with taxation-related processes and validations. I maintained records for audit and compliance support and participated in user acceptance testing.

At Frolgate Technology Group, I worked as a casual networking technician on Cat6 and optical fibre cabling, cable terminations, and patch panels.

Earlier, I contributed to mobile application development using Java at Metbank Limited and supported telecommunications work at Altimate Communications, including LTE troubleshooting and fibre splicing. I hold Cisco cybersecurity certificates and am currently studying toward CCNA.

Experience

Work history, roles, and key accomplishments

Networking Technician

Frolgate Technology Group

Mar 2026 - Jun 2026 (3 months)

Performed Cat6 structured cabling, optical fibre cabling, cable terminations, and patch panel installations.

Cat6 Cable Installation Fibre Optic Cabling Cable Termination Patch Panel Installation

Technical Support Consultant

Creative HR Solutions

Apr 2024 - Sep 2025 (1 year 5 months)

Provided technical support and customer service, conducted data analytics, supported payroll administration and taxation processes, and maintained records for auditing and compliance.

Technical Support Customer Service Data Analysis Payroll Administration Payroll Audits Taxation HRManage ERP User Acceptance Testing

IT Graduate Trainee

Creative HR Solutions

Oct 2023 - Apr 2024 (6 months)

Provided technical support and customer service, assisted with data analytics for operational reporting, and helped troubleshoot IT-related service issues.

Technical Support Customer Service Data Analysis Troubleshooting

Outbound Call Centre Agent

Econet Wireless

Sep 2022 - Nov 2022 (2 months)

Handled lead generation and sales, customer retention and nurturing, and conducted marketing research and surveys.

Lead Generation Sales Customer Retention Market Research

Call Centre Agent

Metbank Limited

Oct 2021 - Jul 2022 (9 months)

Resolved customer queries, provided end-to-end query tracking, delivered channel support, and troubleshot telephony system faults. Achieved CICM certification.

Query Resolution Query Tracking And Documentation Channel Support VoIP Troubleshooting Customer Retention Debt Collection CICM

Technical Officer

Metbank Limited

Jun 2021 - Oct 2021 (4 months)

Supported user interface design activities and contributed to mobile application development using Java.

User Interface Design Java Mobile Development

Telecommunications Intern

Altimate Communications

Jan 2020 - Feb 2021 (1 year 1 month)

Performed LTE installations and troubleshooting, optical fibre splicing, and supported Base Transceiver Station equipment installation and recovery for Huawei and Ericsson systems.