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@reginaldbest
Senior systems engineer specializing in IT infrastructure, imaging, and technical support.
I am a senior systems engineer with extensive hands-on experience supporting devices and platforms across remote and on-site environments. I have led PC installs, enterprise software deployments, MDT and Linux imaging for 1,000+ devices, and managed virtual environments while resolving advanced hardware and software issues.
My background includes roles at Zensar Technologies, Abbott Vascular, Peak Systems, and Velociti, where I worked on server administration, Active Directory, Azure, PowerShell scripting, VDI, VPNs, and network cabling and configuration. I emphasize clear communication with technical stakeholders and collaboration across cross-functional teams to drive operational reliability.
I seek to bring technical leadership, dependable troubleshooting, and process-driven automation to an organization that values remote or hybrid work, high-accuracy system management, and continuous improvement in IT infrastructure.
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Work history, roles, and key accomplishments
Digital Best
Jan 2007 - Present (18 years 10 months)
Provided dedicated technical support to elderly users, specializing in OS troubleshooting, connectivity fixes and customer-facing problem resolution.
Zensar Technologies
Jul 2020 - Apr 2025 (4 years 9 months)
Provided advanced cross-platform IT support, led PC installs, software deployment and backup operations, and diagnosed/resolved hardware and software issues for enterprise clients.
Peak Systems Inc.
Mar 2019 - Apr 2020 (1 year 1 month)
Delivered enterprise-level software installations, managed virtual environments and escalated complex support cases to meet deployment SLAs.
Abbott Vascular
Mar 2018 - Mar 2019 (1 year)
Deployed MDT and Linux images across 1,000+ devices and supported remote and on-site help desk operations to maintain enterprise device readiness.
Velociti Inc.
May 2017 - Apr 2018 (11 months)
Installed Cat5e/Cat6 cabling, configured wireless access points and executed multi-site network setups requiring extensive travel.
Degrees, certifications, and relevant coursework
Diploma in Computer Science, Computer Science
Completed a Diploma in Computer Science at UEI Riverside, focusing on practical IT and systems administration skills.
Software and tools used professionally
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