Reggie N

I am a patient representative and care coordinator with demonstrated skills in case management, service coordination, and resolving patient access issues. I handle complaints, inquiries and service questions with attention to policies, procedures and standards.

At UW Medicine Primary Care I organize meetings between patients and specialized medical staff, answer 30+ inquiries daily via phone and email, and collect medical records to streamline care. I also troubleshoot payment and doctor challenges in clinic to maintain continuity of care.

Previously, as a Patient Services Representative at Virginia Mason Medical Center I greeted and registered patients, performed data processing, handled incoming calls, managed appointment scheduling, maintained HIPAA standards, initiated L&I forms, and performed billing/insurance verification. As a Pharmacy Technician in Training at Bartell Drugs I supported pharmacists with counting and storing new shipments, data entry and RC scan shipments, and prescription preparation, building practical medication knowledge.

I am enrolled in an Associate of Applied Science at Highline College and bring strong work ethic, adaptability, attention to detail and a commitment to patient safety. I am motivated to contribute organized, patient-centered practices and continue mastering new skills in a clinical setting.