Refiloe Leeuw
@refiloeleeuw
Dedicated passenger handling professional delivering exceptional customer service and efficient operations.
What I'm looking for
I am a dedicated passenger handling agent with hands-on experience in check-in, ticketing, baggage handling, boarding coordination, and passenger assistance at Airlink. I operate the Amadeus GUI system for reservations and ticketing and hold multiple aviation certificates including Passenger Handling and Amadeus certifications.
My background includes roles in administration, sales support, and personal assistance where I developed strong communication, conflict resolution, and multitasking skills. I have supported special-needs passengers, unaccompanied minors, and VIPs while ensuring compliance with airline and immigration regulations.
I am a collaborative team player with a meticulous eye for detail, committed to safety and excellent passenger experiences. I bring practical frontline aviation experience and administrative strengths, and I am eager to contribute those skills to a customer-focused airline or ground operations team.
Experience
Work history, roles, and key accomplishments
Passenger Handling Agent
Airlink
Jun 2023 - Present (2 years 4 months)
Assist passengers with check-in, ticketing and baggage handling using Amadeus, process travel documents for regulatory compliance, and resolve delays/rebookings while maintaining high customer service standards.
Junior Sales Assistant
Yard Equipment and Tool Hire
Jan 2016 - Dec 2016 (11 months)
Provided customer service and product information, promoted offers to boost engagement, and resolved pricing inquiries to meet customer needs in a retail equipment hire environment.
Administration Assistant
Makomota Stone
Jan 2015 - Oct 2015 (9 months)
Managed schedules, prepared project documentation, coordinated with suppliers and supported HR tasks including onboarding and timesheet tracking to streamline office operations.
Education
Degrees, certifications, and relevant coursework
i-to-i TEFL
300 Hour Advanced TEFL Diploma, Teaching English as a Foreign Language
2025 -
Enrolled in a 300-hour Advanced TEFL Diploma with i-to-i TEFL; currently in progress.
Tefl Academy
TEFL Certificate, Teaching English as a Foreign Language
2017 -
Completed TEFL certificate through Tefl Academy in 2017.
University of the Free State
Bachelor of Humanities, Humanities
2014 -
Began Bachelor of Humanities studies at the University of the Free State in 2014; degree listed as incomplete.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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