Refiloe Leeuw

I am a dedicated passenger handling agent with hands-on experience in check-in, ticketing, baggage handling, boarding coordination, and passenger assistance at Airlink. I operate the Amadeus GUI system for reservations and ticketing and hold multiple aviation certificates including Passenger Handling and Amadeus certifications.

My background includes roles in administration, sales support, and personal assistance where I developed strong communication, conflict resolution, and multitasking skills. I have supported special-needs passengers, unaccompanied minors, and VIPs while ensuring compliance with airline and immigration regulations.

I am a collaborative team player with a meticulous eye for detail, committed to safety and excellent passenger experiences. I bring practical frontline aviation experience and administrative strengths, and I am eager to contribute those skills to a customer-focused airline or ground operations team.