Open to opportunities

Reeves Smith

@reevessmith

Message

Experienced virtual events manager delivering customer success, technical support, and event production.

United States

Message

What I'm looking for

I seek customer-facing roles in virtual/hybrid events or production where I can combine technical troubleshooting, client training, content production, and process improvement in a collaborative team.

I am an experienced webcast and virtual events manager with a strong background in customer-facing technical production and training.

At ON24 I served as the primary contact for customers, designed custom landing and registration pages, built email campaigns, trained customer teams, and monitored events in real time to resolve issues swiftly.

I maintained documentation in Salesforce Service Cloud, identified and escalated product issues to engineering, and sustained a 98% customer satisfaction rating while supporting pilots and large virtual event campaigns.

In my current role supporting library and museum collections I manage archival materials, produce exhibit graphics and copy, and bring process-improvement and cross-functional collaboration skills to every project.

Experience

Work history, roles, and key accomplishments

Current

Library Aide

Current

African American Museum & Library at Oakland

Nov 2024 - Present (11 months)

Provide customer service and reference assistance to a diverse community while managing and preserving archival collections, ensuring proper cataloging and accessibility for research and exhibitions. Support and coordinate library and museum programs, design exhibition displays and promotional materials, and produce written copy for mailing lists and event collateral.

Customer Service Event Coordination Graphic Design Copywriting Outreach Technical Troubleshooting

Webcast Manager

ON24, Inc.

Jun 2017 - Aug 2023 (6 years 2 months)

Served as primary contact for customers through pilots and virtual event campaigns, designing custom landing pages, registration pages, audience consoles, and email campaigns. Trained customer teams, monitored events in real time, documented requests in Salesforce Service Cloud, and maintained a 98% customer satisfaction rating while escalating technical issues to engineering to minimize downtime.