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@reevessmith
Experienced virtual events manager delivering customer success, technical support, and event production.
United StatesI am an experienced webcast and virtual events manager with a strong background in customer-facing technical production and training.
At ON24 I served as the primary contact for customers, designed custom landing and registration pages, built email campaigns, trained customer teams, and monitored events in real time to resolve issues swiftly.
I maintained documentation in Salesforce Service Cloud, identified and escalated product issues to engineering, and sustained a 98% customer satisfaction rating while supporting pilots and large virtual event campaigns.
In my current role supporting library and museum collections I manage archival materials, produce exhibit graphics and copy, and bring process-improvement and cross-functional collaboration skills to every project.
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Work history, roles, and key accomplishments
African American Museum & Library at Oakland
Nov 2024 - Present (1 year)
Provide customer service and reference assistance to a diverse community while managing and preserving archival collections, ensuring proper cataloging and accessibility for research and exhibitions. Support and coordinate library and museum programs, design exhibition displays and promotional materials, and produce written copy for mailing lists and event collateral.
ON24, Inc.
Jun 2017 - Aug 2023 (6 years 2 months)
Served as primary contact for customers through pilots and virtual event campaigns, designing custom landing pages, registration pages, audience consoles, and email campaigns. Trained customer teams, monitored events in real time, documented requests in Salesforce Service Cloud, and maintained a 98% customer satisfaction rating while escalating technical issues to engineering to minimize downtime.
Degrees, certifications, and relevant coursework
UPBachelor of Arts, English
Completed a Bachelor of Arts in English at the University of Pittsburgh, graduating December 2009.
Software and tools used professionally
United StatesYou can contact Reeves and 90k+ other talented remote workers on Himalayas.
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