Reenu Joseph
@reenujoseph
Assistant Manager in Banking Operations with strong customer service skills.
What I'm looking for
I am an Assistant Manager in Banking Operations with a strong commitment to enhancing customer service and satisfaction. Currently, I work at a prominent bank in Kerala, where I have cultivated robust banking relationships and efficiently processed loan and deposit applications. My focus on maintaining confidentiality and data integrity has been pivotal in ensuring a secure banking environment.
Previously, I served as a Customer Service Executive, where I proactively resolved customer issues and connected them with the appropriate banking personnel. My experience also includes working as an Assurance Associate at Ernst & Young, where I executed comprehensive audits and collaborated with senior associates to enhance project efficiency. I hold a Master's degree in Commerce and have achieved CA Intermediate certification, reflecting my dedication to professional excellence.
Experience
Work history, roles, and key accomplishments
Assistant Manager
BANK, KERALA
Apr 2023 - Present (2 years 2 months)
As an Assistant Manager in Banking Operations, I cultivated strong banking relationships, enhanced customer service, and conducted thorough transaction reviews. I efficiently processed loan and deposit applications while maintaining confidentiality of sensitive records.
Customer Service Executive
BANK
Apr 2019 - Mar 2023 (3 years 11 months)
In my role as a Customer Service Executive, I proactively resolved customer issues and assisted with essential transactions. I provided expert guidance on banking products, enhancing overall service efficiency.
Assurance Associate
EY GLOBAL DELIVERY SERVICES
Jul 2018 - Nov 2018 (4 months)
As an Assurance Associate, I executed comprehensive audits and reviews, ensuring accuracy and compliance. I collaborated with Senior Associates to enhance project efficiency and fostered strong team relationships.
Education
Degrees, certifications, and relevant coursework
Kuriakose Elias College
Master of Commerce, Commerce
2016 - 2018
Completed a Master of Commerce program, focusing on advanced topics in commerce and finance, enhancing my understanding of business operations and financial management.
B.C.M. College
Bachelor of Commerce, Commerce
2013 - 2016
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in accounting, finance, and business principles, preparing for a career in banking and finance.
Lourdes Public School
Higher Secondary Certificate, General Studies
2011 - 2013
Completed higher secondary education with a focus on general studies, laying the groundwork for further education in commerce.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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