Reenu JosephRJ
Open to opportunities

Reenu Joseph

@reenujoseph

Assistant Manager in Banking Operations with strong customer service skills.

United Arab Emirates

What I'm looking for

I am looking for a dynamic workplace that values customer satisfaction and offers opportunities for professional growth.

I am an Assistant Manager in Banking Operations with a strong commitment to enhancing customer service and satisfaction. Currently, I work at a prominent bank in Kerala, where I have cultivated robust banking relationships and efficiently processed loan and deposit applications. My focus on maintaining confidentiality and data integrity has been pivotal in ensuring a secure banking environment.

Previously, I served as a Customer Service Executive, where I proactively resolved customer issues and connected them with the appropriate banking personnel. My experience also includes working as an Assurance Associate at Ernst & Young, where I executed comprehensive audits and collaborated with senior associates to enhance project efficiency. I hold a Master's degree in Commerce and have achieved CA Intermediate certification, reflecting my dedication to professional excellence.

Experience

Work history, roles, and key accomplishments

BA

Customer Service Executive

BANK

Apr 2019 - Mar 2023 (3 years 11 months)

In my role as a Customer Service Executive, I proactively resolved customer issues and assisted with essential transactions. I provided expert guidance on banking products, enhancing overall service efficiency.

Education

Degrees, certifications, and relevant coursework

KC

Kuriakose Elias College

Master of Commerce, Commerce

2016 - 2018

Completed a Master of Commerce program, focusing on advanced topics in commerce and finance, enhancing my understanding of business operations and financial management.

BC

B.C.M. College

Bachelor of Commerce, Commerce

2013 - 2016

Pursued a Bachelor of Commerce degree, gaining foundational knowledge in accounting, finance, and business principles, preparing for a career in banking and finance.

LS

Lourdes Public School

Higher Secondary Certificate, General Studies

2011 - 2013

Completed higher secondary education with a focus on general studies, laying the groundwork for further education in commerce.

Tech stack

Software and tools used professionally

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Reenu Joseph - Assistant Manager - BANK, KERALA | Himalayas