Open to opportunities

Reenu Joseph

@reenujoseph

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Assistant Manager in Banking Operations with strong customer service skills.

United Arab Emirates

Message

What I'm looking for

I am looking for a dynamic workplace that values customer satisfaction and offers opportunities for professional growth.

I am an Assistant Manager in Banking Operations with a strong commitment to enhancing customer service and satisfaction. Currently, I work at a prominent bank in Kerala, where I have cultivated robust banking relationships and efficiently processed loan and deposit applications. My focus on maintaining confidentiality and data integrity has been pivotal in ensuring a secure banking environment.

Previously, I served as a Customer Service Executive, where I proactively resolved customer issues and connected them with the appropriate banking personnel. My experience also includes working as an Assurance Associate at Ernst & Young, where I executed comprehensive audits and collaborated with senior associates to enhance project efficiency. I hold a Master's degree in Commerce and have achieved CA Intermediate certification, reflecting my dedication to professional excellence.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

BANK, KERALA

Apr 2023 - Present (3 years 2 months)

As an Assistant Manager in Banking Operations, I cultivated strong banking relationships, enhanced customer service, and conducted thorough transaction reviews. I efficiently processed loan and deposit applications while maintaining confidentiality of sensitive records.

Customer Relationship Management Deposits Data Protection Banking Operations Customer Service Problem Solving Interpersonal Skills

Customer Service Executive

BANK

Apr 2019 - Mar 2023 (3 years 11 months)

In my role as a Customer Service Executive, I proactively resolved customer issues and assisted with essential transactions. I provided expert guidance on banking products, enhancing overall service efficiency.

Customer Service Communication Skills Interpersonal Skills

Assurance Associate

EY GLOBAL DELIVERY SERVICES

Jul 2018 - Nov 2018 (4 months)

As an Assurance Associate, I executed comprehensive audits and reviews, ensuring accuracy and compliance. I collaborated with Senior Associates to enhance project efficiency and fostered strong team relationships.

Auditing Compliance Risk Management Team Collaboration Project Efficiency Assurance Reviews Client Management

Education

Degrees, certifications, and relevant coursework

Kuriakose Elias College

Master of Commerce, Commerce

2016 - 2018

Completed a Master of Commerce program, focusing on advanced topics in commerce and finance, enhancing my understanding of business operations and financial management.

B.C.M. College

Bachelor of Commerce, Commerce

2013 - 2016

Pursued a Bachelor of Commerce degree, gaining foundational knowledge in accounting, finance, and business principles, preparing for a career in banking and finance.