At Deloitte Pvt. Ltd., I drove service transitions from planning and knowledge transfer through go-live, Early Life Support, and handover to BAU. I used the Global Transition Operating Model to govern decision gates and readiness checkpoints.
I managed project financials, including budgeting, forecasting, and resource allocation, improving cost efficiency by 15%. I also prepared executive reporting and maintained RAID governance to support timely decisions.
At Tata Consultancy Services, I worked with UK and global IT teams to ensure new services had support structures, SLAs, and KPIs in place. Earlier, as a SIAM Consultant, I directed root cause analysis for major incidents and built a Knowledge Base / KEDB.
At Cognizant Technology Solutions, I led V2V server migration initiatives across multiple data centers with zero downtime impact. I began there as a Linux Administrator, supporting server environments, application deployments, and release processes.
