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REEMA BHALEKAR

@reemabhalekar

Customer Service Executive at Spanco Nagpur Discom Ltd. who handled electricity service requests and complaints.

What I'm looking for

I’m looking to join an innovative organization where I can put my competencies to the best use and contribute to my overall growth as an individual.

At Spanco Nagpur Discom Ltd., I handled customer complaints about electricity bills, meters, and connectivity over calls. I also accepted new connection requests and followed up on open issues.

I generated incident and request tickets, escalated issues to the appropriate teams, and closed complaints after collecting customer feedback.

My academic projects included a Unique Water Pump Controller and an Auto-Theft & Protection System. I also completed an internship in ORACLE SQL FUNDAMENTALS at UNISOFT TECHNOLOGIES.

Experience

Work history, roles, and key accomplishments

SL

Customer Service Executive

Spanco Nagpur Discom Ltd.

Feb 2014 - Jan 2015 (11 months)

Handled customer complaints related to electricity bills, meters, and connectivity over calls. Managed new connection requests, followed up on open complaints, generated incident tickets, and escalated issues to relevant teams.

Customer Service Complaint Handling Incident Management Escalation Management Communication Skills

UT

Intern - Oracle SQL Fundamentals

Unisoft Technologies

Attended a full-time internship on Oracle SQL fundamentals, gaining hands-on experience in database querying and management.

Education

Degrees, certifications, and relevant coursework

AN

Anjuman College of Engineering, Nagpur

Workshop, Android Operating System

2012 - 2012

Attended a 3-day workshop on Android Operating System from 23/01/2012 to 25/01/2012.

PB

Pune Board

Higher Secondary Certificate, Electronics

Grade: 63.00%

Higher secondary certificate in Electronics from Pune Board with 63.00%.

RT

RTMNU

Bachelor of Engineering, Electronics and Telecom Engineering

Grade: 63.56%

Bachelors in Electronics and Telecom Engineering from RTMNU with 63.56%.

UT

UNISOFT TECHNOLOGIES

Internship, ORACLE SQL

Attended a full-time internship on ORACLE SQL FUNDAMENTALS.

PB

Pune Board

Secondary School Certificate, General

Grade: 65.23%

Secondary certificate from Pune Board with 65.23%.

Tech stack

Software and tools used professionally

C

Android

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Customer Service Executive

Skills

Customer Service Complaint Handling Customer Support Incident Management Request Management Issue escalation Oracle SQL C MS CIT Android

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