Redempter Kilonzo
@redempterkilonzo
I deliver responsive customer support and accurate logistics documentation across freight and front-office operations.
KenyaWhat I'm looking for
I've supported customers and logistics operations at Asher Trading Company, managing enquiries, bookings, shipment tracking, documentation, and delivery updates.
As a Port Clerk at Regional Logistics Centre, I submitted customs documents, completed cargo manifests, followed clearance documentation, and used ICMS to verify chassis numbers and process release orders.
I've also handled customer complaints, transactions, receipts, refunds, and records as a Receptionist at Moracha Travel and Adventures, while supporting administration, fee collection, invoices, and student enquiries at ICS Technical College.
I'm seeking a Customer Experience Officer role in logistics where I can combine customer service, issue resolution, freight documentation, and clear communication in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Receptionist
Moracha Travel and Adventures
Jan 2025 - May 2025 (4 months)
Greeted customers and served as first point of contact for enquiries. Handled customer complaints professionally and escalated unresolved issues to supervisor.
Port Clerk
Regional Logistics Centre
Mar 2020 - Dec 2024 (4 years 9 months)
Submitted documents at Customs and reported anomalies, discrepancies, or rejections to supervisor. Completed cargo manifests and documentation, ensuring cargo, including dangerous goods, was loaded per international regulations.
Front Office (Industrial Attachment)
Asher Trading Company
Jul 2024 - Sep 2024 (2 months)
Served as first point of contact for clients, handling enquiries via phone, chat, and email. Managed booking requests, shipment documentation, and coordinated transport and shipping arrangements.
Admin
ICS Technical College
Jun 2025 - Present (1 year 4 months)
Handled fee collection and maintained financial records. Processed invoices and supported budget preparation and expenditure.
Education
Degrees, certifications, and relevant coursework
ICS Technical College
Diploma, Front Office Operations and Administration
Diploma in Front Office Operations and Administration from ICS Technical College, completed in 2024.
Abaad Institute of Technical Training
Certificate, Computer Packages
Certificate of Computer Packages from Abaad Institute of Technical Training, completed in 2020.
Mikuyuni Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Kenya Certificate of Secondary Education (KCSE) from Mikuyuni Secondary School, completed in 2018.
Muatini Primary School
Kenya Certificate of Primary Education, Primary Education
2004 - 2014
Kenya Certificate of Primary Education (KCPE) from Muatini Primary School, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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