Open to opportunities

Reckie Degollacion

@reckiedegollacion

Message

IT Desktop Support Engineer delivering reliable systems and fast ticket resolution.

Philippines

Message

What I'm looking for

I seek a hands-on IT role where I can improve uptime and automation, support end-users, grow cloud skills (Azure), and contribute to scalable IT processes.

I am an IT Desktop Support Engineer with over four years of hands-on experience ensuring enterprise systems run reliably and securely. I have supported 900+ devices at 99% uptime, led zero-error hardware deployments, and consistently closed tickets faster than SLA while reducing asset misplacements through structured protocols.

My background blends system administration, networking fundamentals, and cloud awareness — I hold AWS Cloud Practitioner and IT Fundamentals certifications and am pursuing Microsoft Azure Administrator (AZ-104). I focus on building scalable IT solutions that minimize downtime, improve user satisfaction, and support business growth.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

Millennium Technology Services, Inc.

Jan 2023 - Present (2 years 10 months)

Supported 900+ desktops and laptops maintaining 99% uptime, led hardware deployments with zero critical errors, and reduced asset misplacements by 15% while resolving tickets 20% faster than SLA.

Windows Server Active Directory GPO PowerShell ServiceNow Asset Management TCP IP DHCP

Desktop Support Specialist

Millennium Technology Services, Inc.

Jan 2020 - Dec 2022 (2 years 11 months)

Supported 400+ desktops and laptops achieving 98% uptime, reduced setup errors and deployment delays by 20%, and resolved 30+ tickets per week improving user satisfaction and cutting recurring issues by 15%.

OS Installation Troubleshooting ServiceNow Documentation Networking Customer Support

Education

Degrees, certifications, and relevant coursework

ACLC (AMA Computer Learning Center) Taguig

Bachelor of Science in Information Technology, Information Technology

Pursued a Bachelor of Science in Information Technology at ACLC (AMA Computer Learning Center) Taguig focusing on IT fundamentals and system administration.