Joyce Korir User

Managed bookings, guest communication, and check-in arrangements for short-stay properties on Airbnb and Booking.com. Coordinated vendors and service providers while keeping organized records of tasks and costs.

Coordinated daily operations across departments, including staff schedules, guest requests, and vendors. Arranged guest bookings and travel details and resolved complaints before escalation.

Managed appointment scheduling, therapist rosters, and client bookings for a busy spa. Handled client concerns calmly under pressure and maintained consistent service standards.

Handled reservations, scheduling, correspondence, and guest queries by phone, email, and in person. Coordinated communication and procurement of event materials and maintained accurate guest and booking records in Opera and Fidelio.

Pursuing a Bachelor of Science in Hospitality Management through distance learning on a part-time basis.