Armando Corona
@armandocorona
I’m a Cloud Operations Engineer delivering ITIL-driven service management and multi-cloud monitoring with automation using Terraform and Docker.
MexicoWhat I'm looking for
I’m a Cloud Operations Engineer with 3+ years of experience supporting enterprise environments through ITIL-based service management processes. I manage incident lifecycle operations using ServiceNow, performing incident triage, redirecting incidents weekly (P1-P5), and delivering L2 technical support to restore service disruptions in 24/7 operational environments.
I bridge the gap between service management and technical execution by automating cloud-native deployment lifecycles with Terraform, Docker, and GitHub Actions. I’ve monitored infrastructure across Amazon Web Services, Microsoft Azure, Google Cloud, and Oracle Cloud, investigating outages by extracting metrics and logs from cloud consoles, and supporting service continuity for mission-critical systems.
Experience
Work history, roles, and key accomplishments
Incident Management Analyst
Deloitte ADMX
Jun 2022 - Sep 2025 (3 years 3 months)
Managed incident lifecycle operations for 30+ enterprise clients in ServiceNow, triaging and redirecting 15+ incidents weekly (P1–P5) using ITIL service management processes. Provided L2 technical triage and coordinated with engineering to restore service continuity across multi-cloud environments and 24/7 operations.
Java Testing Trainee
Deloitte ADMX
May 2022 - Jun 2022 (1 month)
Completed intensive Java training and applied JUnit and Selenium for manual and automated testing. Designed and executed multiple test types, passed the evaluation exam, and was promoted to Analyst.
Education
Degrees, certifications, and relevant coursework
Universidad Anáhuac Querétaro
Bachelor's degree, Computer Science and Digital Business Engineering
2018 - 2022
Completed a Bachelor’s degree in Computer Science and Digital Business Engineering at Universidad Anáhuac Querétaro from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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