Rayse Malaga
@raysemalaga
Lead manager focused on customer service and accurate data encoding.
PhilippinesWhat I'm looking for
I’m a lead manager with years of experience delivering dependable customer support and ensuring accurate, efficient data handling across multiple industries, including financing and gaming. I’m skilled in handling client inquiries, processing transactions, and providing professional support that keeps operations running smoothly.
I also bring strong encoder capabilities—using Excel and database systems to maintain organized records, verify data, and support administrative and operational needs. With a customer-first mindset and clear communication in both Tagalog and English, I bring reliability, accuracy, and effective management to every role.
Experience
Work history, roles, and key accomplishments
Lead Manager
Colewell Marketing Philippines Inc
Oct 2023 - Mar 2026 (2 years 5 months)
Provided customer support for financing-related inquiries, handling client questions and processing transactions with accurate, professional service.
Encoder
Wbridges Manpower Corp
Jun 2021 - Mar 2023 (1 year 9 months)
Handled encoding work and maintained accurate data using Excel and database systems to support efficient information processing.
Encoder
Badger Technologies Inc
Nov 2019 - Mar 2020 (4 months)
Performed accurate data input and data verification, maintaining organized records and supporting data management in financial services.
Gaming Assistant
Basillade Entertainment Corp
Jul 2018 - Mar 2019 (8 months)
Supported daily gaming operations by assisting customers with inquiries and helping ensure a smooth customer experience.
Travel Consultant
Evereach Travel & Tours Inc
Aug 2015 - Mar 2018 (2 years 7 months)
Provided travel consulting and cashiering support, handling financial transactions, coordinating bookings, and delivering accurate customer service.
TQ/Encoder
Seoul Pacific Company
Jan 2013 - Sep 2013 (8 months)
Ensured accurate data entry, maintained organized records, and supported administrative and operational needs.
Education
Degrees, certifications, and relevant coursework
Infotech Institute of Arts and Sciences
Hotel and Restaurant Service, Hotel and Restaurant Service
2010 - 2013
Completed Hotel and Restaurant Service studies at Infotech Institute of Arts and Sciences from 2010 to 2013.
RAYSE
NC II, Call Center Agent
Completed NC II Call Center Agent training/seminar at RAYSE in 2012.
MALAGA
NC II, Housekeeping
Completed NC II Housekeeping training at MALAGA in 2011.
Parañaque National High School - Don Galo Annex
High School, Secondary Education
2006 - 2010
Attended Parañaque National High School (Don Galo Annex) from 2006 to 2010.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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