Raymond Kovecses

I’m a Senior Enterprise Support Engineer with 20 years of experience supporting enterprise software and global customers. I focus on diagnosing complex production issues, performing root-cause analysis, and driving resolutions that keep systems stable.

In my current role, I provide enterprise technical support to global IT administrators and engineering teams, troubleshooting server, networking, telephony, and enterprise application problems. I collaborate with development teams to test and deploy product fixes, updates, and patches, and I handle escalation across Tier 1, Tier 2, and Tier 3 support. I also create and maintain technical documentation and knowledge base articles so teams can resolve issues faster.

My experience spans Windows Server environments and document management platforms, including enterprise capture and workflow systems. I support Microsoft 365, SharePoint, Microsoft Exchange, Active Directory, and related infrastructure to keep document and collaboration services running reliably.

I bring additional depth in diagnostics and tooling, using systems like Wireshark and Fiddler, plus support platforms such as Zendesk and Jira. With a CompTIA A+ certification and strong hardware and end-user device support experience, I’m ready to bring calm, structured problem-solving to high-impact production environments.