Raymonda Ghattas

I've led 24/7 operations at Kanoo Travel, supporting multinational corporate clients with urgent service, coverage, and approval-related requests.

I review coverage details, policy terms, eligibility-related information, and documentation before service approvals. I maintain accurate client profiles and transaction records, using Excel and Power BI to audit data and resolve discrepancies.

Across roles as Afterhours Supervisor, BTC Supervisor, Senior Travel Counselor, and Travel Counselor, I've managed high-volume operations, insurance issuance, reconciliation, escalations, and cross-functional coordination. I've also trained team members on procedures, quality standards, documentation accuracy, and KPIs.

I'm open to remote healthcare insurance verification, eligibility and benefits, authorization, and revenue cycle management operations roles, bringing 18+ years of detail-focused client operations experience and the ability to adapt quickly to complex systems.