Open to opportunities

Ravi Soni

@ravisoni2

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Senior customer care and front office professional with 15 years' hospitality experience.

India

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What I'm looking for

I seek a hospitality role where I can apply my 15 years' front-office and customer-care experience, contribute to operational excellence, train staff, and grow into broader guest-relations or managerial responsibilities.

I am a senior customer care and front office professional with over 15 years of experience in hospitality, currently serving as Sr. Customer Care Executive handling hotel and package departments. I have worked as a Front Office Executive managing reception, cashiering, reservations, telephone handling and night auditing, and I train new team members to maintain smooth operations.

I bring hands-on experience with reservation systems Amadeus and Galileo, steady month-end reporting, and a practical, service-oriented approach. I am committed to delivering reliable guest service and contributing to operational efficiency in hotel environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Care Executive

Current

Farepthtal India Pvt Ltd

May 2012 - Present (13 years 4 months)

Managing customer care for hotel and package department, handling bookings and customer escalations since May 2012 and improving service resolution and guest satisfaction.

Customer Service Hotel Operations Galileo CRM Phone Support Escalation Management

Front Office Executive

The Hotel Central Park

Jan 2010 - Apr 2012 (2 years 3 months)

Managed front office operations including reception, cashiering, reservations, telephone handling and night auditing; trained new team members and completed month-end reports.

Reserving Night Audit Cashiering Training Reporting