Ravi Chopra

I’m a results-driven Operations and Customer Service Leader with 20+ years of experience spanning US Mortgage, Telecom, Inbound/Outbound Sales, Collections, Recruitment, and Freelance Project Management. I focus on team leadership, SLA management, client servicing, and quality assurance—consistently driving productivity while reducing attrition.

As a Freelance Project Manager & Translator, I manage end-to-end project lifecycles from bidding to delivery. I handle client communication via chat, email, and calls, deliver translation, editing, proofreading, transcription, and writing assignments, and hire/managing freelancers to meet deadlines without compromising quality or client satisfaction.

In client servicing leadership at Meritnation.com, I managed 2 Team Leaders and 30+ associates for the inbound sales process. I conducted performance reviews, improved productivity, managed absenteeism, and ensured SLA adherence through daily execution and continuous improvement.

Earlier, at Oracle Financial Services Software, I led teams of 10–15 associates for US Mortgage processes, handling inbound and outbound collections, customer service, and tax processes. I led call monitoring, quality audits, and coaching, mentored senior associates for lead generation and collections, and also built outbound telecom sales execution for the UK market at Vanguard Solutions—bringing a hands-on, execution-first mindset, including using ChatGPT for customer communication and improving productivity in project management workflows.