Ravi Shankar
@ravi1542
Senior Representative at Concentrix who exceeded telecom sales targets and maintained a 94% CSAT score for US customers.
IndiaWhat I'm looking for
At Concentrix, I handled inbound and outbound calls for a US-based telecom operator, supporting customers with billing, plan upgrades, troubleshooting, and account management. I maintained a 94% CSAT score across 40+ calls a day.
I exceeded monthly sales conversion targets for eight consecutive months, reaching 110% or more through upselling and needs-based selling. I also reduced Average Handle Time by 18% over two quarters by streamlining call scripts and CRM navigation.
At Aegis, I handled customer inquiries over voice and chat and received 190+ positive customer reviews in April 2023. Earlier, at Vihangam Auto, I made outbound calls about overdue EMIs and helped keep customer accounts KYC compliant.
Experience
Work history, roles, and key accomplishments
Handled high-volume inbound and outbound calls for a US-based telecom operator, managing sales and customer service interactions. Achieved 94% CSAT score and exceeded monthly sales conversion targets by 110% for 8 consecutive months.
Customer Service Executive
Aegis
May 2022 - Jun 2023 (1 year 1 month)
Handled inbound customer calls and resolved inquiries across voice and chat channels. Achieved 190+ positive customer reviews in April 2023 and consistently exceeded performance targets.
Tele Collection Executive
Vihangam Auto
Feb 2016 - May 2022 (6 years 3 months)
Made outbound calls to customers with overdue EMIs and implemented effective recovery strategies. Maintained compliance with regulatory guidelines and provided detailed collection reports.
Education
Degrees, certifications, and relevant coursework
VBS Purvanchal University
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce from VBS Purvanchal University in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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