Ratnesh Hargaonkar

RH

Open to opportunities

Ratnesh Hargaonkar

@ratneshhargaonkar

Customer Service & international process specialist delivering SLA-driven, low-escalation CSAT.

What I'm looking for

I’m seeking a challenging international process role in Delhi NCR to leverage my client relationship management and end-to-end problem resolution, while consistently meeting SLA and CSAT through high-volume email/chat support and accurate investigations.

I’m a results-driven Customer Service & international process specialist with 2+ years of experience supporting US clients through high-volume email and chat. I’ve built a track record of meeting SLA targets, staying compliant, and maintaining consistently strong CSAT by handling issues with speed and care.

At Teleperformance, I managed international client queries end-to-end with a first-contact resolution mindset, consistently hitting KPIs like AHT, CSAT, and quality. At TaskUs, I advanced into FinCrime Analysis, investigating and resolving financial crime cases while documenting work for audit readiness and collaborating with QA and team leads to improve workflows and reduce error rates.

I also bring hands-on entrepreneurial experience as Co-Founder & Operations Manager of Leaf Snooker Club & Cafe, where I managed day-to-day operations, led teams, handled complaints and conflict resolution, and maintained service quality in a fast-paced environment. I’m now seeking a challenging international process role in Delhi NCR to leverage my client relationship management and end-to-end problem resolution strengths.

Experience

Work history, roles, and key accomplishments

LC

Current

Co-Founder & Operations Manager

Current

Leaf Snooker Club & Cafe

Jan 2024 - Present (2 years 5 months)

Co-founded and managed daily operations of a customer-facing snooker club and cafe, overseeing staff scheduling and service quality. Handled customer complaints and conflict resolution while managing vendor coordination, inventory tracking, billing, and cash-flow monitoring.

Operations Management Customer Relationship Management Complaint Resolution Team Leadership Scheduling Service quality

TA

FinCrime Analyst

Jan 2023 - Dec 2024 (1 year 11 months)

Investigated and resolved financial crime cases for US clients, maintaining compliance with regulatory standards. Managed high-volume email and chat queues to meet SLA targets, analyzed suspicious transactions for fraud signals, and maintained audit-ready case notes.

Financial Crime Analysis Fraud Detection Case Investigation Email Chat Support SLA Management CRM Tools Regulatory Compliance

TE

Customer Service Representative

Teleperformance

Jan 2022 - Dec 2022 (11 months)

Provided international customer support via email and chat for global clients, focusing on end-to-end problem resolution and first-contact resolution. Managed high-accuracy data entry and consistently met daily KPIs (AHT, CSAT, quality), handling 100+ daily customer interactions with low escalation rates.

International Customer Service Email Chat Support First Contact Resolutions KPI Management CSAT Escalation Handling

Education

Degrees, certifications, and relevant coursework

CI

C.B.S.E. Board, Indore

Secondary School Certificate (Class 10), Secondary

Completed Secondary (Class 10) education under the C.B.S.E. Board.

DI

Devi Ahilya Vishwavidyalaya, Indore

Bachelor of Commerce (B.Com), Commerce

Earned a Bachelor of Commerce (B.Com) from Devi Ahilya Vishwavidyalaya in Indore.

CI

C.B.S.E. Board, Indore

Higher Secondary Certificate (Class 12), Higher Secondary

Completed Higher Secondary (Class 12) education under the C.B.S.E. Board.

Tech stack

Software and tools used professionally

Gmail

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