Ratnesh GuptaRG
Open to opportunities

Ratnesh Gupta

@ratneshgupta

Results-driven team leader with experience in technical support and quality auditing.

India

What I'm looking for

Seeking a challenging position in a progressive and dynamic organization where I can utilize my skills and experience to drive operational excellence and deliver exceptional client experiences.

As a seasoned team leader with a strong background in technical support and quality auditing, I leverage my expertise to drive operational excellence and deliver exceptional client experiences. With a proven track record of success in leading teams and resolving complex issues, I am confident in my ability to make a meaningful impact in a progressive and dynamic organization.

Throughout my career, I have developed a unique blend of technical and interpersonal skills, which enable me to effectively communicate with clients, empower team members, and foster a culture of open communication. My experience in quality auditing has equipped me with the skills to identify areas for improvement and implement corrective actions.

I am a zealous learner with a passion for staying up-to-date with the latest technologies and trends. My strong problem-solving abilities, positive attitude, and emotional maturity make me an asset to any organization.

Experience

Work history, roles, and key accomplishments

CL

Technical Support Associate

Convergys India Services Private Ltd

May 2017 - Jan 2019 (1 year 8 months)

Provided technical support for different assets like Smartphones, Tablets, and handled day-to-day escalations for customer queries.

EL

Quality Auditor/Analyst

Ensure Support Services (Redington India Ltd)

Apr 2014 - Jan 2016 (1 year 9 months)

Audited calls on a daily basis, shared feedback, and analyzed surveyed cases to find improvement areas.

EL

Associate Technical Support

Ensure Support Services (Redington India Ltd)

Apr 2014 - Jan 2016 (1 year 9 months)

Provided technical support for different assets like desktops, laptops, and handled day-to-day escalations for customer queries.

Education

Degrees, certifications, and relevant coursework

Ratnesh hasn't added their education

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Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

India

Authorized to work in

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