Open to opportunities

IBUKUNOLUWA SONTAN

@ibukunoluwasontan

Message

I resolve customer account issues and negotiate repayment solutions across banking, retail, and education.

Nigeria

Message

What I'm looking for

I'm looking to contribute my customer support, complaint resolution, relationship management, and documentation strengths to a customer-focused organization committed to service excellence.

At First City Monument Bank, I manage customer loan accounts, resolve account concerns, and negotiate repayment arrangements for customers facing financial challenges. My communication and relationship management have contributed to approximately 30% successful repayment agreements.

I've supported customers across banking, retail, and education for over five years, handling inquiries, complaints, product information, after-sales support, and accurate customer documentation.

At MAMNA Collections, I built customer relationships through prompt, personalized support and solution-focused complaint resolution. My teaching experience also strengthened my ability to communicate clearly, maintain records, and build positive relationships with students, parents, and colleagues.

I'm focused on delivering professional, empathetic service while collaborating across teams to resolve issues and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Consumer Risk Management Loan Officer

Current

First City Monument Bank

Dec 2020 - Present (5 years 8 months)

Managed customer loan accounts and provided responsive support, negotiating repayment arrangements and achieving approximately 30% successful repayment agreements. Investigated account concerns, maintained accurate records, and ensured compliance with banking policies.

Customer Support Customer Service Loan Management Negotiation Complaint Resolution Documentation Compliance CRM

Customer Service Assistant

Mamna Collections

Jun 2020 - Dec 2020 (6 months)

Assisted customers with product inquiries and after-sales support, resolving complaints through active listening and solution-focused communication. Maintained accurate records and collaborated with colleagues to ensure seamless service delivery.

Customer Service Complaint Resolution Active Listening Documentation Collaboration

National Youth Service Corps Teacher

Government School

Jun 2019 - May 2020 (11 months)

Planned and delivered English Language lessons, assessed student performance, and maintained accurate records. Built positive relationships with students, parents, and colleagues through effective communication.

Teaching Lesson Planning Student Assessment English Communication Collaboration Record keeping

Class Teacher

Nikky Bright Side Academy

Jul 2018 - May 2019 (10 months)

Delivered classroom instruction aligned with curriculum objectives, monitored student performance, and provided individualized support. Maintained accurate documentation and fostered an inclusive learning environment.

Teaching Classroom Management Student Assessment Documentation Collaboration