Rashad Sorel

Ensured adherence to HomeRise policies, housing regulations, and emergency procedures while maintaining regulatory compliance. Led on-site staff, coordinated screenings, orientations, case conferences, and housing placements, and managed lease administration, income certifications, rent collection, subsidy tracking, and compliance reporting.

Performed daily revenue reconciliation and audit reporting to ensure accurate financial data for next-day operations. Verified room rates, optimized housekeeping schedules for room turnover, delivered high-quality guest service, and trained the front desk team on check-in procedures and emergency protocols.

Evaluated selection and testing techniques through research, follow-up activities, and coordination with management personnel. Reviewed employment applications, matched candidates to job descriptions, updated job postings, and supported fundraising and advocacy efforts.

Sorted, routed, and processed mail to ensure accurate delivery and postage compliance. Operated forklifts and automated trains for mail container handling with a focus on safety and quality.

Performed baggage handling, ticketing, and outbound flight paperwork. Served as Ground Security Coordinator and Complaint Resolution Official, and trained new employees on security and compliance procedures.

Acted as Manager on Duty during overnight front-office operations, supporting guest registration and check-out, PBX operations, and mail/message services. Completed daily hotel audit duties, reviewed guest information and financials for management reports, and trained new front desk staff on policies and procedures.

Earned an M.A. in Leisure Youth and Human Services from the University of Northern Iowa.

Activities and societies: Relevant coursework: Organizational Management.

Earned a B.S. in Business Management from Albany State University.