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Raquel Oliveira

@raqueloliveira

Logistics Operations Specialist at FARFETCH who managed international shipments, customs documentation, and carrier investigations.

Portugal

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At FARFETCH, I managed domestic and international logistics operations, including shipments to end consumers and transfers between stores, partners, and boutiques. I handled carrier investigations and claims for lost or delayed shipments, and prepared shipping and customs documentation.

I also resolved system errors and blocks that prevented shipping documents from being created or processes from being completed. I supported European and international shipments, including operations involving Brazil, and progressed internally from Customer Support to Logistics Operations.

At Teleperformance, I supported customers and partner hotels for the ALL – Accor Live Limitless loyalty programme in the English-speaking market. Earlier, I assisted customers at ManpowerGroup Solutions and supported passengers and visitors during internships at Ground Force Portugal and Design Centre Nini Andrade Silva.

Experience

Work history, roles, and key accomplishments

Logistics Operations Specialist (COPS)

FARFETCH

Nov 2022 - Sep 2026 (3 years 10 months)

Managed domestic and international logistics operations, including shipments to end consumers and transfers between stores, partners, and boutiques. Handled logistics incidents, claims, and customs documentation, and resolved system errors to ensure continuity of workflows.

Logistics Operations International Shipping Incident Management Carrier Coordination Customs Documentation Claims Management System Troubleshooting DHL FedEx UPS

Customer Service Advisor

Teleperformance

Nov 2019 - Aug 2022 (2 years 9 months)

Provided support to customers and partner hotels for the ALL – Accor Live Limitless loyalty programme in the English-speaking market. Handled enquiries by phone and email, assisted with app and website issues, and coordinated with hotels to resolve service-related matters.

Customer Service Communication Skills Problem Solving CRM Email Support Phone Support Coordinación Hotelera

Store Assistant (MEO)

ManpowerGroup Solutions

Nov 2018 - Sep 2019 (10 months)

Provided face-to-face customer service and sold telecommunications services, including tariffs and bundles. Prepared and managed service contracts, handled billing queries, and updated company systems.

Customer Service Sales Contract Management Billing Administrative Processes CRM

TTAE Intern (Airport Traffic and Ground Assistance Technician)

Ground Force Portugal

Jan 2018 - Mar 2018 (2 months)

Completed a 350-hour professional internship in airport ground handling. Welcomed, guided, and assisted passengers throughout airport procedures, supporting boarding and disembarkation processes.

Airport Operations Passenger Assistance Communication Skills Attention To Detail

Visitor Services and Guided Tours Intern

Design Centre Nini Andrade Silva

Feb 2017 - Mar 2017 (1 month)

Conducted guided tours of the exhibition in Portuguese and English, presenting content and providing information to visitors. Welcomed and assisted visitors, adapting presentations to different nationalities.

Guided Tours Visitor Services Communication Skills Multilingual Customer Service

Education

Degrees, certifications, and relevant coursework

Escola Profissional Atlântico

Technical Course in Tourism, Tourism

2015 - 2018

Grade: 19/20

Activities and societies: Subjects included Portuguese, German, Integration Studies, ICT, Physical Education, Geography, History of Culture and Arts, Mathematics, English Communication, Tourism – Information and Tourist Animation, Communication Techniques in Tourism Reception, and Technical Operations in Tourism Businesses.

Completed a Technical Course in Tourism at Escola Profissional Atlântico, achieving a final vocational aptitude project grade of 19/20.