Mel Yassunaga
@melyassunaga
I track cross-border shipments and resolve logistics incidents within strict SLAs.
PortugalWhat I'm looking for
At Transcom, I support an international cross-border e-commerce operation by tracking dispatch workflows, identifying delays and lost parcels early, and resolving logistics tickets through ServiceNow, Oracle NetSuite, HubSpot, and Vcarrier.
I coordinate customers, PUDO locations, and carriers to resolve first-mile and last-mile delivery issues. I also conduct root-cause analysis on shipment discrepancies to reduce resolution time while maintaining SLA compliance.
Previously, I led inventory operations at Mundo do Papel, overseeing stock audits, supplier coordination, procurement, and sales-demand analysis. I bring hands-on experience in inventory control, document auditing, loss prevention, and trilingual customer support in Portuguese, English, and Spanish.
Experience
Work history, roles, and key accomplishments
Logistics & Operational Support Assistant
Transcom
Oct 2025 - Present (10 months)
Provided remote operational support for an international e-commerce operation, managing shipment tracking and resolving logistics incidents. Coordinated with carriers and customers to resolve first-mile and last-mile delivery issues.
Education
Degrees, certifications, and relevant coursework
Escola Secundária Eça de Queirós
Secondary Education, Languages and Humanities
2021 - 2024
Completed secondary education with a focus on Languages and Humanities.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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