Catia Santos
@catiasantos
Coordeno exportações marítimas e crio experiências de cliente memoráveis, rumo ao setor das viagens.
PortugalWhat I'm looking for
Atualmente coordeno processos de exportação marítima FCL na Pinto Basto Gest, trabalhando com clientes e agentes internacionais, emitindo HBL e Sea Waybills e gerindo documentação aduaneira, cotações e faturação.
Trago mais de 10 anos de atendimento ao cliente, acompanhamento de passageiros, vendas e apoio operacional, incluindo experiência na CP – Comboios de Portugal, Leroy Merlin e Santos e Vale. Uso inglês diariamente, sou organizada e responsável, e quero levar a minha paixão por viagens, culturas e planeamento de itinerários para o setor do turismo.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations
Pinto Basto Gest
Mar 2026 - Present (5 months)
Managed FCL maritime export processes, liaised with clients and international agents, issued HBL and Sea Waybills, handled SI, VGM, customs documentation, quotations, invoicing, and used Microsoft Dynamics NAV.
Administrative Operator
Santos e Vale
Sep 2025 - Nov 2025 (2 months)
Performed administrative management, customer service, and operational support.
Ticket Sales and Review Operator
CP - Comboios de Portugal
Dec 2022 - Oct 2025 (2 years 10 months)
Provided public customer service, sold tickets, and resolved customer issues.
Train Attendant
CP - Comboios de Portugal
Jun 2016 - Jun 2022 (6 years)
Accompanied passengers, provided onboard service, and delivered personalized customer care.
Customer Assistant
Leroy Merlin
Mar 2012 - Dec 2015 (3 years 9 months)
Provided customer service and commercial support.
Education
Degrees, certifications, and relevant coursework
CP – Comboios de Portugal
Professional Training, Transportation
Completed the Initial Training Course for Ticket Inspector and Sales Operator.
Availability
Location
PortugalAuthorized to work in
Job categories
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