Open to opportunities

Raquel Ferrao

@raquelferrao

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Experienced administrative professional specializing in customer service, invoicing, and financial control.

Portugal

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What I'm looking for

I seek an administrative role emphasizing customer interaction, accurate invoicing and financial control, growth opportunities, and a collaborative team environment.

I am an experienced administrative professional with a strong background in customer service, invoicing, payments control, and accounting support gained across multiple industries in Portugal.

I currently work as an Administrative Assistant at Servilusa and have simultaneous experience as a Real Estate Consultant at Zome, where I conduct market analysis, prospecting, mediation, negotiation, and administrative management.

My career includes roles in insurance, building automation, consulting, medical and pharmaceutical distribution, and laboratory administration, with consistent responsibilities in invoicing, purchases and sales, collections, bank reconciliations, and payroll support.

I am proficient in MS Office, fluent in Portuguese and English (C1), hold a Category B driving license, and bring strong communication, organizational, and problem-solving skills to roles that require client interaction and financial/administrative accuracy.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Servilusa- Agências Funerárias S.A.

Jan 2020 - Present (5 years 9 months)

Manage customer requests across email, phone and mail; oversee invoicing, payments and collections, and provide accounting support and debt collection to improve cash flow and record accuracy.

Customer Service Invoicing Accounts Receivable Payments Accounting Support Debt Collection MS Office

Current

Real Estate Consultant

Current

Zome Real Estate

Dec 2018 - Present (6 years 10 months)

Conduct market analysis and prospecting, mediate between owners and buyers, and negotiate deals through to completion while managing related administrative tasks.

Market Analysis Prospecting Negotiation Administrative Management Customer Service

Insurance Clerk

Ageas Portugal - Insurance Company, S.A.

Jul 2019 - Dec 2019 (5 months)

Handled customer requests via phone, email and letter and reviewed non-life insurance policies to ensure policy accuracy and timely client responses.

Customer Service Non Life Insurance Documentation Phone Support MS Office

Administrative Assistant

Dosapac - Building Automation, S.A.

Apr 2018 - Sep 2018 (5 months)

Managed invoicing, purchases, sales and returns; controlled payments and collections and provided accounting support to streamline financial operations.

Invoicing Payments Accounting Support Financial administration MS Office

Administrative Assistant

Poça Consulting, Lda.

Jan 2016 - Apr 2018 (2 years 3 months)

Oversaw invoicing, purchases and sales, managed payments and collections, supported accounting and debt collection, and organized/certified training courses and technical-pedagogical dossiers.

Invoicing Accounts Receivable Payments Accounting Support Documentation Customer Service

Receptionist

José da Poça, Unipessoal, Lda.

Apr 2015 - Dec 2015 (8 months)

Provided in-person and phone customer service, managed scheduling and agendas, and handled invoicing and receipts during internship.

Customer Service Scheduling Invoicing Phone Support MS Office

Administrative Assistant

Sublime Plateia - Software, Lda.

Nov 2014 - Mar 2015 (4 months)

Managed invoicing and financial collections, controlled stock and customer orders, and maintained customer contact to support operations.

Invoicing Financial Management Collections Stock Control Order Management Customer Service MS Office

Receptionist

Dental Clinic - Professor Dr. Fernando Almeida

Jul 2014 - Oct 2014 (3 months)

Handled invoicing and insurance claims, provided in-person and phone customer service, and managed scheduling and agendas.

Invoicing Insurance Claims Scheduling Customer Service Phone Support Administrative Management

Call Center Operator

Rhmais, HR Organizationand Management, S.A.

May 2014 - Jul 2014 (2 months)

Provided customer support for fixed services, resolving technical and billing issues through phone-based problem-solving.

Call Center Customer Support Technical Troubleshooting Billing Phone Communication Problem Solving

Clerk

Cherryplanet - Medical and Pharmaceutical Products, Lda.

Sep 2012 - May 2014 (1 year 8 months)

Handled invoicing, purchases, sales and returns and managed payments and collections to maintain accurate financial records.

Invoicing Payments MS Office

Administrative Secretary

Laboratório Maialab - Health Products Industry, Lda.

Oct 2008 - Sep 2012 (3 years 11 months)

Managed purchases and sales, controlled payments and receipts, supported accounting and payroll, performed bank reconciliations and tax processes, and coordinated production control and meetings.

Purchasing Sales & Management Payroll Support Bank Reconciliation Production Coordination