Raphael Idemetuk

As a Product Manager Intern at Enoverlab, I collaborated with a cross-functional team to deliver an MVP, conducted user research leading to a 35% increase in feature adoption, and improved website performance metrics, enhancing user retention by 15%. I also designed wireframes and led sprint planning sessions.

In my role as Operations Supervisor, I co-supervised a team to meet operational goals with a 98% success rate, streamlined inventory processes, and implemented a new workflow system that improved patient satisfaction by 20%. I also conducted performance reviews and developed operational strategies.

I led the product development for EntryLevel Tech, focusing on creating a platform for early-career tech professionals. The project involved curating job listings and resources to assist users in bridging skills gaps and enhancing their job search.

As a Customer Technical Support representative, I managed over 80 inquiries daily with a 95% resolution rate. I implemented a ticket prioritization system that reduced response times by 20% and collaborated with the QA team to enhance the knowledge base, improving customer satisfaction scores.

Completed a Bachelor's degree in Computer Science, gaining a strong foundation in programming, algorithms, and data structures. Developed skills in software development and analytical thinking, preparing for a career in technology and product management.