Raphael IdemetukRI
Open to opportunities

Raphael Idemetuk

@raphaelidemetuk

Data-driven product manager skilled in analytics and user research.

Nigeria
Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a data-driven product manager with a robust background in analytics, adept at leveraging insights to inform product strategy and optimize performance. My proven track record includes delivering a 35% increase in feature adoption and streamlining workflows to enhance operational efficiency. I thrive in cross-functional environments, collaborating with developers, designers, and marketing professionals to build exceptional products that align with user needs and business goals.

During my internship at Enoverlab, I spearheaded user research efforts, conducting surveys and interviews with over 100 users, which directly contributed to a significant increase in feature adoption. My analytical skills enabled me to reduce website loading times by 20%, resulting in a 15% boost in user retention. I am passionate about creating products that not only meet market demands but also enhance user experiences through thoughtful design and strategic planning.

Experience

Work history, roles, and key accomplishments

EN
Current

Product Manager Intern

Enoverlab

Sep 2023 - Present (1 year 10 months)

As a Product Manager Intern at Enoverlab, I collaborated with a cross-functional team to deliver an MVP, conducted user research leading to a 35% increase in feature adoption, and improved website performance metrics, enhancing user retention by 15%. I also designed wireframes and led sprint planning sessions.

RH

Operations Supervisor

Rehoboth Specialist Hospital

Mar 2023 - Apr 2024 (1 year 1 month)

In my role as Operations Supervisor, I co-supervised a team to meet operational goals with a 98% success rate, streamlined inventory processes, and implemented a new workflow system that improved patient satisfaction by 20%. I also conducted performance reviews and developed operational strategies.

NH

Customer Technical Support

NHS

Jan 2021 - Jun 2022 (1 year 5 months)

As a Customer Technical Support representative, I managed over 80 inquiries daily with a 95% resolution rate. I implemented a ticket prioritization system that reduced response times by 20% and collaborated with the QA team to enhance the knowledge base, improving customer satisfaction scores.

Education

Degrees, certifications, and relevant coursework

University of Calabar logoUC

University of Calabar

Bachelor's, Computer Science

2018 - 2022

Completed a Bachelor's degree in Computer Science, gaining a strong foundation in programming, algorithms, and data structures. Developed skills in software development and analytical thinking, preparing for a career in technology and product management.

Tech stack

Software and tools used professionally

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Raphael Idemetuk - Product Manager Intern - Enoverlab | Himalayas