Open to opportunities

Ranjit Chowdhury

@ranjitchowdhury

Message

Seasoned Senior Business Analyst driving data-informed decisions and operational improvements across global teams.

India

Message

What I'm looking for

I seek a role where I can drive data-led operational improvements, mentor teams, and implement process and training solutions in a collaborative, growth-focused organization.

I am a Senior Business Analyst with extensive cross-domain experience, having led analytics, quality, training, and operational initiatives across global regions. I translate complex data into actionable insights and create clear reports and presentations for stakeholders to improve efficiency and performance.

My background includes senior roles at Accenture, EXL Services, Electronic Systems, Mega Trade Centre, and Xerox/Modi Xerox, where I managed teams, designed training programs, and implemented process and application solutions such as the Panviva SupportPoint© launch. I have driven daily agent performance reporting for APAC, NA, and LATAM and led process-improvement projects that raised service quality.

I mentor and develop talent, manage large operations, and focus on continuous improvement and stakeholder communication. I hold multiple DIGIT certifications and training credentials and have been recognized with awards for performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Sr Business Analyst

Accenture

May 2015 - Oct 2025 (10 years 5 months)

Analyzed complex data and produced daily Agent Performance reports for APAC, NA, and LATAM, delivering actionable insights that improved operational efficiency and stakeholder decision-making.

Data Analysis Reporting SQL Excel Process Improvement Performance Metrics APAC

Quality Analyst

Accenture

May 2014 - Apr 2015 (11 months)

Conducted comprehensive quality assessments of call processes and interactions, identified improvement opportunities, and implemented process changes that raised service quality and client satisfaction.

Quality Assurance Process Improvement Reporting Data Analysis Compliance

Team Leader

Emporis Solution Pvt Ltd

Aug 2013 - Mar 2014 (7 months)

Led a team of 30 employees overseeing daily operations, training, and performance management, driving workflow efficiency and staff development through mentoring and process improvements.

Team Leadership Training Performance Management Operations Management Coaching Resource Allocation Process Improvement Mentoring

Process Trainer

EXL Services

Feb 2008 - Jul 2013 (5 years 5 months)

Designed and delivered training programs, conducted training needs analysis, and developed content and one-on-one coaching that improved employee performance and operational efficiency.

Training Delivery Content Development TNA Coaching Performance Improvement Documentation Stakeholder Engagement

Manager Major Accounts

Electronic Systems

Nov 2006 - Feb 2008 (1 year 3 months)

Managed key client relationships, developed tailored solutions, and led contract negotiations to drive revenue growth and ensure client satisfaction for major accounts.

Key Account Management Client Relations Contract Negotiation Revenue Growth Cross Functional Collaboration Customer Support

Technical Specialist

Mega Trade Centre

Dec 2004 - Nov 2006 (1 year 11 months)

Provided advanced technical support and training for Xerox office automation products, resolved complex technical issues, and implemented solutions to optimize system performance.

Technical Support Troubleshooting Training client support Implementation Technical Documentation Xerox

Specialist Service Operations

Modicorp Ltd

Feb 2004 - Nov 2004 (9 months)

Managed service operations and franchisees across seven Northeast India states, overseeing logistics, parts tracking, quality audits, and service channel development to improve regional service delivery.

Service Operations Logistics Coordination Audit Franchise Management Parts Management Regional Management

Senior Customer Engineer

Modi Xerox Limited

Apr 1991 - Feb 2004 (12 years 10 months)

Delivered on-site and remote technical support for Xerox equipment, managed parts inventory and documentation, and trained clients to optimize equipment performance and uptime.