Ranjani Kathir

I’m a Business Analyst with 9 years of experience across Banking, Telecom, and SaaS environments, with a consistent thread of training design and delivery, process documentation, and cross-functional coordination. I independently design and deliver recurring training programs, translate complex processes into clear training materials and SOPs, and keep teams aligned through structured reference documentation.

At Verizon Data Services India Pvt Ltd, I deliver process overview presentations and training sessions, mentor junior Business Analysts through structured onboarding, and document business processes and requirements into BRDs, user stories, and acceptance criteria. I also facilitated recurring Agile ceremonies as a coordination point across business, architecture, development, and QA—and implemented automation workflows that reduced delivery defects by 80%, improving process consistency and reducing rework.

Earlier, at RBS Services India Pvt Ltd (Royal Bank of Scotland), I designed and delivered biweekly training for 15-20 employees, maintained centralized documentation and tracking logs for CAB reviews and audit-ready compliance records, and coordinated ServiceNow-based regression testing and UAT defect triaging across global teams. I built an automated Change Forward Plan system using Excel and VBA, saving 40+ business hours monthly, and at Flex India Pvt Ltd I automated EMEA compliance reporting to reduce manual effort and improve reporting consistency.