Open to opportunities

Ranjana Garia

@ranjanagaria

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Japanese-English bilingual customer support professional bridging language and improving service outcomes.

India

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What I'm looking for

I’m looking for a dynamic role where I bridge communication gaps with precise Japanese-English services and help drive talent acquisition, employee engagement, and organizational development—while owning customer support outcomes and process quality.

I’m a Japanese-English bilingual professional focused on customer issue resolution, server-related support, and clear communication with Japanese technical teams. In my current role as Customer Relationship (Japanese Bilingual), I handle customer issues with the help of the technical team and drive 100% completion within the time frame.

I regularly troubleshoot using the service dashboard, communicate findings in Japanese, and maintain full calls and mails coverage with the Japanese team. I also support operational continuity through shift transfer with complete updates and status, along with root cause analysis and project audit closure.

Previously, I worked as a Service Process Specialist (Japanese Bilingual) and as a Japanese language expert and system administrator at Tata Consultancy Services, where I handled Japan-side customer (MISOL, Japan) issues with technical partners and maintained the same disciplined approach: dashboards, ticket master lists, training new joinies, and effective daily execution.

Earlier in my career, I strengthened my communication and stakeholder skills through Japanese Interpreter work for medical services and HR Executive responsibilities (Japanese work translation/interpretation, reporting to MD and plant head, coordinating interviews, and maintaining ISO documentation for trainings). I’m highly patient under stress, a strong motivator and listener, and I bring a structured, audit-ready mindset to every team.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship (Japanese)

Current

Kyndryl Solutions Private Limited

Jan 2026 - Present (7 months)

Handle Japanese customer server issues with support from the technical team and ensure cases are completed within the required timeframes. Troubleshoot using the service dashboard, communicate findings in Japanese, manage ticket updates and shift transfers, and perform root-cause analysis and project audits.

Customer Support Ticket Management Team Leadership Root Cause Analysis Training Microsoft Teams

Japanese Language Expert & Admin

Tata Consultancy Services

Jul 2022 - Apr 2025 (2 years 9 months)

Provided Japanese language support and system administration for MISOL Japan server issues in coordination with technical teams. Managed ticket workflows, used service dashboards to diagnose issues and communicate in Japanese, and trained new joiners on service tools and daily work management.

Japanese Language Support System Administration MISOL Ticket Management Team Leadership Root Cause Analysis Training Microsoft Teams

Japanese Interpreter

Prestige International

Oct 2021 - Jul 2022 (9 months)

Interpreted for Japanese clients in a medical services setting and guided clients through the service process. Compiled monthly insurance-related data for the Japanese team and coordinated daily team meetings for task updates.

Japanese Interpretation Guiding Clients Insurance Reporting Data Compilation Meeting Coordination

Japanese Bilingual HR Executive

Jtekt Fuji Kiko India Limited

Apr 2019 - Sep 2021 (2 years 5 months)

Translated and interpreted Japanese work and supported communication between Japanese stakeholders and Indian management. Produced English meeting minutes, followed up on open action points (including safety rounds), coordinated interviews, arranged safety patrol rounds, and maintained HR and ISO-related training documentation.

HR Management Meeting Minutes Stakeholder Relations ISO 14001 ISO 45001 IATF 16949 Interview Coordination Employee records management

Service Process Specialist (Japanese)

Fujitsu India Private Limited

Apr 2025 - Present (1 year 4 months)

Managed Japanese customer server-related issues with assistance from technical teams and ensured timely completion of customer cases. Used the service dashboard to identify problems and communicated updates in Japanese while leading shift handovers, maintaining ticket lists, conducting audits, and training new joiners.

Customer Support Ticket Management Team Leadership Root Cause Analysis Training Microsoft Teams