RW

Open to opportunities

Randall Wierck

@randallwierck

Collections and analytics coordinator who improves accuracy and customer outcomes.

What I'm looking for

I’m looking for a role where I can use auditing/analytics, KPI monitoring, and strong customer service to drive measurable results—improving accuracy, reducing errors, and building trusted relationships through clear communication and process excellence.

I bring 20 years of professional work experience across extensive management, auditing/analytics, training/development, customer service, and travel knowledge. In my current role as a Collections Coordinator, I focus on collecting outstanding accounts receivable by contacting customers, arranging payments or payment plans, resolving billing issues, and maintaining consumer relationships with top-tier customer service.

Previously, I managed financial reports and expenses, creating detailed budgets as a Private Estate/Home Manager, and led team performance as an Account Services Manager by monitoring KPI’s, supporting hiring/onboarding, and presenting weekly/monthly/quarterly/annual defect audits, quality assurance, and performance reports. I’ve also used advanced data analytics and Microsoft Excel to increase transaction accuracy/reduce errors (defect/write-offs) by 32% and recover $800,000 quarterly, and at CxLoyalty I created and managed a OneNote knowledgebase tool that improved departmental efficiency by 60%.

Experience

Work history, roles, and key accomplishments

EM

Current

Collections Coordinator

Current

Enterprise Mobility

Jan 2024 - Present (2 years 4 months)

Managed collections of outstanding accounts receivable by contacting customers, arranging payments or payment plans, resolving billing issues, and maintaining top-tier customer relationships.

Accounts Receivable Collections Customer Service Account Management Data Analysis Relationship Management Microsoft Office

PE

Private Estate Manager

Private Estate

Jan 2021 - Jan 2024 (3 years)

Managed budgets, financial reporting, and expenses while coordinating schedules and competing priorities across multiple individuals to achieve day-to-day operational outcomes.

Budgeting Financial Reporting Expense Management Calendar Management Conflict Resolution Microsoft Office

CX

Account Services Manager

CxLoyalty

Jan 2017 - Jan 2020 (3 years)

Led account services operations and team performance, monitoring KPI quality and defect audits while supporting hiring, onboarding, and recurring reporting. Used advanced analytics and Microsoft Excel to reduce errors/defects by 32% and recover $800,000 quarterly, and built a OneNote knowledgebase that improved departmental efficiency by 60%.

Account Management KPIs Data Analysis Microsoft Excel Financial Analysis Quality Assurance Coaching and Mentoring OneNote

DI

Case Manager

DirecTV

Jan 2011 - Jan 2017 (6 years)

Resolved escalated technical customer issues by investigating root cause, coordinating across internal departments, and delivering permanent fixes. Managed 30–80 concurrent cases via voice and email while maintaining high-level customer communication to preserve long-term relationships.

Technical Support Root Cause Analysis Customer Service Case Management Cross Functional Collaboration Conflict Resolution Communication Skills Data Analysis

Education

Degrees, certifications, and relevant coursework

CS

Catoosa High School

Graduated from Catoosa High School in 2005.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

OneNote

Root Cause

Increase

Vital

Matter

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