Randall Wierck
@randallwierck
Collections and analytics coordinator who improves accuracy and customer outcomes.
What I'm looking for
I bring 20 years of professional work experience across extensive management, auditing/analytics, training/development, customer service, and travel knowledge. In my current role as a Collections Coordinator, I focus on collecting outstanding accounts receivable by contacting customers, arranging payments or payment plans, resolving billing issues, and maintaining consumer relationships with top-tier customer service.
Previously, I managed financial reports and expenses, creating detailed budgets as a Private Estate/Home Manager, and led team performance as an Account Services Manager by monitoring KPI’s, supporting hiring/onboarding, and presenting weekly/monthly/quarterly/annual defect audits, quality assurance, and performance reports. I’ve also used advanced data analytics and Microsoft Excel to increase transaction accuracy/reduce errors (defect/write-offs) by 32% and recover $800,000 quarterly, and at CxLoyalty I created and managed a OneNote knowledgebase tool that improved departmental efficiency by 60%.
Experience
Work history, roles, and key accomplishments
Collections Coordinator
Enterprise Mobility
Jan 2024 - Present (2 years 4 months)
Managed collections of outstanding accounts receivable by contacting customers, arranging payments or payment plans, resolving billing issues, and maintaining top-tier customer relationships.
Private Estate Manager
Private Estate
Jan 2021 - Jan 2024 (3 years)
Managed budgets, financial reporting, and expenses while coordinating schedules and competing priorities across multiple individuals to achieve day-to-day operational outcomes.
Account Services Manager
CxLoyalty
Jan 2017 - Jan 2020 (3 years)
Led account services operations and team performance, monitoring KPI quality and defect audits while supporting hiring, onboarding, and recurring reporting. Used advanced analytics and Microsoft Excel to reduce errors/defects by 32% and recover $800,000 quarterly, and built a OneNote knowledgebase that improved departmental efficiency by 60%.
Case Manager
DirecTV
Jan 2011 - Jan 2017 (6 years)
Resolved escalated technical customer issues by investigating root cause, coordinating across internal departments, and delivering permanent fixes. Managed 30–80 concurrent cases via voice and email while maintaining high-level customer communication to preserve long-term relationships.
Education
Degrees, certifications, and relevant coursework
Catoosa High School
Graduated from Catoosa High School in 2005.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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