Randall Kincer

Provided user support for various applications on Mac OS and Windows, including Docker, IntelliJ, Toad, SQL Developer, and Teleport Connect. Completed asset inventory checks, managed tickets in Remedy and ServiceNow, and assisted with user onboarding and new machine migrations.

Provided IT support via phone, chat, and email to local and remote users. Troubleshot Windows desktop issues, managed user accounts in Active Directory, M365, VoIP, and badge access systems, and assisted with IT onboarding including hardware imaging and shipping.

Provided first and second-level support for software and hardware issues. Worked with project managers on system updates and new client implementations, trained and mentored new technical support staff, and administered Avaya telemedicine platforms.

Created troubleshooting documentation for end users and internal teams. Provided IT support via phone, email, chat, and tickets, prioritizing issues based on impact and diagnosing complex issues for escalation.

Resolved customer issues via phone, tickets, and chat support. Provided technical troubleshooting for various software applications and coordinated with internal teams and external vendors for escalations.

Pursued a Bachelor of Science in Cloud Computing, completing 77 out of 120 credit hours.

Earned the ITIL Foundation Certificate in IT Service Management.

Earned the CompTIA A+ certification, which expired in November 2024.

Earned an Associate of Applied Science in Management Information Systems, with coursework in computer repair, database management, and programming.