Sheheryar Shah
@sheheryarshah
I resolve enterprise IT issues across healthcare, media, and global end-user environments.
United StatesWhat I'm looking for
I've delivered Tier 1–3 end-user support at Citrin Cooperman, supporting more than 500 users across Windows, Microsoft 365, Azure AD/Entra ID, Active Directory, DUO/MFA, VPN, and device security. I configure and deploy laptops, resolve identity and access issues, maintain ticket documentation, and own escalations through resolution.
Previously, I supported 200+ global users at DAZN and provided desktop and infrastructure support for NYU Langone, Settlement Health, and Northwell Health. I've worked with ServiceNow, ManageEngine, JAMF, Intune, Cisco, Fortinet, Aruba, hospital applications, AV equipment, mobile devices, and remote-access environments while improving user workflows and system reliability.
Experience
Work history, roles, and key accomplishments
Provide Tier 1-3 technical support, manage Azure AD and Active Directory, configure and deploy hardware, and administer DUO/MFA and VPN connectivity.
Supported 200+ end users globally with application issues, managed inventory and onboarding, and resolved network and AV issues.
Troubleshot Sunrise application, provided help-desk support, managed Active Directory accounts, and coordinated with vendors.
Managed calendars, collected data for Excel spreadsheets, tracked patients, and handled equipment and scheduling.
Accessed patient charts using Sunrise, coded for billing with Optum, and created spreadsheets for provider notes.
System Admin Specialist
Discount Car Service
Jun 2018 - Aug 2021 (3 years 2 months)
Troubleshot devices, oversaw service departments, managed fiscal amounts, and provided IT support.
IT Consultant
Discount Car Service
May 2016 - Jun 2018 (2 years 1 month)
Assisted with email issues, installed applications, and performed site checks for malware and viruses.
Education
Degrees, certifications, and relevant coursework
Queens College
Bachelor of Arts, Economics
Graduated with a Bachelor of Arts in Economics.
Queensborough Community College
Associate of Science, Applied Science
Graduated with an Associate of Science in Applied Science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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