At McNaughton-McKay Electric Company, I resolved Tier 1/2 hardware, software, networking, Microsoft 365, endpoint, and access issues for onsite and remote users. I managed the full lifecycle of 40+ technical incidents per week.
I deployed and supported endpoints, peripherals, enterprise applications, Cisco VoIP, executive workspaces, and meeting-room technology. I also coordinated escalations with infrastructure, security, vendors, and other technical teams.
At 5-Hour Energy / Living Essentials, I supported Windows, macOS, mobile devices, Microsoft 365, VPN, and remote-access issues. I administered Active Directory provisioning, group membership, permissions, and access troubleshooting.
At Stefanini Group, I provided deskside support for hardware, software, applications, peripherals, and access issues. I also performed Active Directory provisioning, password resets, and access-control tasks.
