Adekunle Idowu
@adekunleidowu
I deliver desktop support, device deployments, and reliable end-user IT solutions.
United StatesWhat I'm looking for
I've supported end users at Canali, Paul Stuart, Jane Street, Telnet inc., and MobileComm Professionals, resolving desktop, laptop, hardware, software, and connectivity issues in person and remotely.
At Canali, I install, configure, maintain, image, and deploy computers and peripherals; manage hardware and software inventory; configure mobile devices; and document issues and resolutions in helpdesk software. I also provide end-user training and support across Active Directory, Office 365, Microsoft Azure, network connectivity, and desktop applications.
I've deployed more than 100 HP and Dell PCs, set up over 60 monitors and PCs for imaging and testing, and handled break/fix, maintenance, account administration, and technical documentation. I bring a customer-focused approach to troubleshooting and follow-through.
Experience
Work history, roles, and key accomplishments
Installing, configuring, and maintaining desktop computers, laptops, and peripherals.
Troubleshooting hardware and software issues, and resolving them in a timely manner.
Providing technical assistance and support to end-users, either in-person or remotely.
Managing and maintaining inventory of hardware and software assets.
Imaging and deploying new computers.
Resolving network connectivity i
Provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software
Creating and maintaining user account on Active Directory, Teamwork, shipstation, office 365, VPN account.
• Providing technical support, diagnosing, and troubleshooting hardware and software problems, including desktop, laptop
• Resolving Windows, Virus/Spyware, and PC software related issues
• Monitoring and troubleshooting LAN installed configured routers and switches
• Performing PC performance optimization, installation of OS, software, patches, and updates
• Break/fix of computers, password recov
● Facilitated integration of application of tools, ensuring smooth deployment processes and planning
● Set up area for over 60 monitors and PCs for imaging, configurations, testing and troubleshooting
● Deployed, setup and installed over 100 HP and DELL PCs
● Worked with clients to meet and exceed expectations
● Executed break/fix activities to repair broken devices, primarily PCs and laptops
● Te
Information Technology Help Desk Technician
Jan 2017 - Jan 2019 (2 years)
• Answered, evaluated, and prioritized over 30 incoming telephone calls, voicemails, emails and in-person requests for assistance and users experiencing problems with hardware, software, networking, and other related technologies.
• Demonstrated customer service skills such as actively listening to customers to understand the situation, providing proper follow-up and status updates.
• Troubleshot,
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor's degree, Accounting
2009 - 2014
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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