Rana Ahmad Haris
@ranaahmadharis
I deliver IT support and systems analysis for global business operations.
ChinaWhat I'm looking for
I've supported global IT operations at Capitol Technology Solutions, Insurance Australia Group, and HCL Technologies across the US, Australia, and Pakistan.
At HCL Technologies, I led a cloud-based remote-work deployment for Latitude Financial Services that increased productivity by 30% and reduced IT costs by 20%. I also helped implement a new Jetstar Airways checkout system, improving customer satisfaction by 20% and reducing checkout time by 15%.
I'm experienced in systems analysis, service desk operations, managed IT services, Agile delivery, stakeholder interviews, and translating business requirements into functional specifications.
Experience
Work history, roles, and key accomplishments
Managed Service Provider Team Member
Capitol Technology Solutions
May 2025 - Aug 2025 (3 months)
Provided proactive Managed IT Services (MSP) support, serving as a primary technical resource for multiple US-based clients. Managed and resolved tickets related to network performance, firewall configuration, cloud services, and general hardware/software issues.
Service Desk Analyst
Insurance Australia Group (IAG)
Feb 2023 - Oct 2023 (8 months)
Resolved Level 1 support issues via phone and email in a fast-paced Australian corporate environment. Documented technical procedures and contributed to the internal knowledge base, improving self-service capabilities.
Led deployment of a cloud-based remote work solution resulting in a 30% increase in productivity and 20% reduction in IT costs. Spearheaded implementation of a new checkout system, which improved customer satisfaction by 20% and reduced checkout time by 15%.
Education
Degrees, certifications, and relevant coursework
Charles Sturt University
Master of ICT, ICT
2017 - 2019
Master's degree in ICT with a focus on Business Analysis.
University of Sargodha
Bachelor of Science, Information Technology
2012 - 2016
Bachelor of Science in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Job categories
Skills
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